Krystal Cancun
4 stars

Krystal Cancun

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 9800
From
384 ﷼
Cheapest

rate per night

7.5
Good
based on 5085 reviews
5,085 reviews
Room type
Provider
Nightly total
Standard room
384 ﷼
King room
455 ﷼
Double room
477 ﷼

Photos of Krystal Cancun

Overview

Family fun on the beach, with outdoor pool, near Forum Beach Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

Latest deals for Krystal Cancun

Mon 7/21
Tue 7/22
Double room
No inclusions
2 double beds
477 ﷼
nightly with VAT
No inclusions
bed type unknown
488 ﷼
nightly with VAT
No inclusions
2 double beds
489 ﷼
nightly with VAT
No inclusions
bed type unknown
495 ﷼
nightly with VAT
Standard room
No inclusions
1 king bed
384 ﷼
nightly with VAT
No inclusions
2 double beds
385 ﷼
nightly with VAT
No inclusions
1 king bed
453 ﷼
nightly with VAT
No inclusions
1 king bed
453 ﷼
nightly with VAT
King room
No inclusions
1 king bed
455 ﷼
nightly with VAT
No inclusions
bed type unknown
507 ﷼
nightly with VAT
No inclusions
bed type unknown
529 ﷼
nightly with VAT
No inclusions
bed type unknown
542 ﷼
nightly with VAT
Luxury room
No inclusions
bed type unknown
2,151 ﷼
nightly with VAT
No inclusions
2 double beds
2,221 ﷼
nightly with VAT
Deluxe room
No inclusions
1 king bed
587 ﷼
nightly with VAT
No inclusions
bed type unknown
677 ﷼
nightly with VAT
No inclusions
1 king bed
691 ﷼
nightly with VAT
No inclusions
bed type unknown
721 ﷼
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Krystal Cancun

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

General

  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Increased accessibility
  • Elevator

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Extra-long beds (> 2 meters)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics
  • Fitness center

Workspace

  • Fax/photocopying

Reviews of Krystal Cancun

7.5
Good
5085 verified ratings
Wonderful
1607
Very good
812
Good
789
Okay
509
Fair
487
Mediocre
266
Poor
615

Summary of reviews

Guests say
Guests appreciated the hotel's prime location and beach access, but many reported significant issues with service, room conditions, and cleanliness. Common complaints included broken amenities, noise disturbances, and unhelpful staff. Despite these drawbacks, some guests enjoyed the beach and pool areas, as well as the breakfast buffet.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
Sort by:Most recent

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Score by provider

All reviews

2.0
Poor
Anonymous, Jul 2023
Dirty pillows, unconfortable bed, bugs in shower.
8.0
Very good
Carol, Dec 2020
Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8
Very good
Anonymous, Aug 2020
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
3.7
Poor
ottoniel, Apr 2019
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0
Very good
Anonymous, Feb 2018
Cons (-) Towels not replaced sometimes
6.5
Okay
Anonymous, May 2017
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0
Very good
Anonymous, Jul 2016
Pros (+) The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons (-) We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us ...
Read more
4.0
Mediocre
Anonymous, Jun 2016
Pros (+) Right on beach!
Cons (-) Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
10
Wonderful
Anonymous, May 2016
Pros (+) Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
6.0
Okay
Anonymous, Apr 2016
Cons (-) Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallw...
Read more

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Convention Center261 m
  • CoCo Bongo Cancun304 m
  • Hard Rock Cafe Cancun322 m
  • Cancun Golf Club at Pok Ta Pok1.7 km
  • La Isla Shopping Mall3.4 km
  • Kukulcan Plaza4.2 km
  • Spa at The Royal Sands4.6 km
  • Puerto Cancun7.1 km
  • Iberostar Cancun Peninsula Convention Centre8.3 km
  • Puerto Juarez8.3 km
  • Gran Puerto8.5 km
  • Iberostar Golf Club Cancun8.5 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Krystal Cancun

Low season

High season

Average price (weeknight)

September
September
577 ﷼
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Krystal Cancun

  • The cheapest price a room at Krystal Cancun was booked for on KAYAK in the last 2 weeks was 577 ﷼, while the most expensive was 577 ﷼.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 7 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 9 km from the center of Cancún. Cancun Convention Center is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 16.8 km from Cancun. Krystal Cancun is 70.7 km from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool onsite.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

See more FAQs

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4-star hotel
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5-star hotel
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4-star hotel
Krystal Altitude Cancún8.1 Excellent (674 reviews)0.17 kmOutdoor pool, beachfront, Spa and wellness center1,011 ﷼+
3-star hotel
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Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.3
9.0 km
Cancun
17.5 km

Everything you need to know for your stay in Cancún

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