Krystal Cancun

4 stars
Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
7.5
Good
based on 5211 reviews
5,211 reviews
Mon 11/10
-
Tue 11/11
1 room, 2 guests
Deals from
375 ﷼
/Cheapest rate per night
Room type
Provider
Nightly total
Standard room
375 ﷼
King room
431 ﷼
Double room
435 ﷼
82 more Krystal Cancun deals
82 more Krystal Cancun deals
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located in Cancún, a few steps from Playa Forum, Krystal Cancun provides accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. Among the facilities of this property are a restaurant, a kids' club and room service, along with free WiFi. The accommodation features entertainment staff and a 24-hour front desk. At the resort each room comes with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Guest rooms include a wardrobe. A buffet breakfast is available at Krystal Cancun. The accommodation offers a children's playground. La Isla Shopping Mall is 4.2 km from Krystal Cancun, while Cancun Government Palace is 10 km away. Cancún International Airport is 22 km from the property.
7.5
Good rating
Based on 5,211 verified guest reviews

Latest deals for Krystal Cancun

Mon 11/10
Tue 11/11
Standard room
1 king bed
375 ﷼
nightly with VAT
2 double beds
384 ﷼
nightly with VAT
2 double beds
386 ﷼
nightly with VAT
King room
bed type unknown
431 ﷼
nightly with VAT
bed type unknown
530 ﷼
nightly with VAT
bed type unknown
535 ﷼
nightly with VAT
Deluxe room
1 king bed
588 ﷼
nightly with VAT
bed type unknown
645 ﷼
nightly with VAT
1 king bed
741 ﷼
nightly with VAT
Luxury room
2 double beds
991 ﷼
nightly with VAT
bed type unknown
1,298 ﷼
nightly with VAT
bed type unknown
2,152 ﷼
nightly with VAT
Double room
1 twin bed
435 ﷼
nightly with VAT
2 double beds
477 ﷼
nightly with VAT
bed type unknown
489 ﷼
nightly with VAT
How do payments to us affect ranking and how do we rank results?
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
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Amenities at Krystal Cancun

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

General

  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Increased accessibility
  • Elevator

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Health and safety

  • Daily housekeeping
  • CCTV outside property
  • 24-hour security
  • Delivered food is securely covered
  • Safe

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Extra-long beds (> 2 meters)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Fitness

  • Aerobics
  • Fitness center

Workspace

  • Fax/photocopying

Reviews of Krystal Cancun

7.5
Good
5211 verified ratings
Wonderful
1664
Very good
836
Good
797
Okay
518
Fair
499
Mediocre
272
Poor
625

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location and friendly staff, but many expressed dissatisfaction with the noise levels, outdated facilities, and issues with amenities such as hot water and food quality. Overall, while some enjoyed their stay, others found it disappointing and not up to expectations.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
Bed Comfort3.5 out of 10
Amenities2.5 out of 10
Noise Level2 out of 10
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Score by provider

All reviews

2.0
Poor
Anonymous, Jul 2023
Dirty pillows, unconfortable bed, bugs in shower.
8.0
Very good
Carol, Dec 2020
Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8
Very good
Anonymous, Aug 2020
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
3.7
Poor
ottoniel, Apr 2019
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0
Very good
Anonymous, Feb 2018
Cons (-) Towels not replaced sometimes
6.5
Okay
Anonymous, May 2017
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0
Very good
Anonymous, Jul 2016
Pros (+) The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons (-) We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the o...
Read more
4.0
Mediocre
Anonymous, Jun 2016
Pros (+) Right on beach!
Cons (-) Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
10
Wonderful
Anonymous, May 2016
Pros (+) Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
6.0
Okay
Anonymous, Apr 2016
Cons (-) Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Convention Center261 m
  • CoCo Bongo Cancun304 m
  • Hard Rock Cafe Cancun322 m
  • Cancun Golf Club at Pok Ta Pok1.7 km
  • La Isla Shopping Mall3.4 km
  • Kukulcan Plaza4.2 km
  • Spa at The Royal Sands4.6 km
  • Puerto Cancun7.1 km
  • Iberostar Cancun Peninsula Convention Centre8.3 km
  • Puerto Juarez8.3 km
  • Gran Puerto8.5 km
  • Iberostar Golf Club Cancun8.5 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Krystal Cancun

  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 7 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 9 km from the center of Cancún. Cancun Convention Center is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 17.5 km from Cancun. Krystal Cancun is 71.4 km from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool onsite.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

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Enjoy waking up on the beach! Great location.br
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3-star hotel
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5-star hotel
Turquoize at Hyatt Ziva Cancun - Adults Only
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3-star hotel
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Mayan Monkey Cancun - Social Hotel
8.6 Excellent (5,847 reviews)0.73 kmAdults only, snorkeling, Outdoor pool463 ﷼+
4-star hotel
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Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.3
9.0 km
Cancun
17.5 km

Everything you need to know for your stay in Cancún

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