Book Hertz car rentals in St. Louis

Reviews for Hertz in St. Louis

Recent reviews

Traveler rating

Wonderful

27

Very good

7

Good

1

Okay

8

Fair

0

Mediocre

0

Poor

33

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car was cleanpick up the car

car availablerented a car

friendly staffwrong location

location was closedcustomer service

pick up and drop

10.0

Plenty of reps in the office. Easy in and out.Reviewed Sep 4 2024

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2.0

Terrible. Was charged smoking fee and I dont even smoke. The car was disgusting when I picked it up but they only had one full size option and there were long lines to get it changed - so I kept it because we were in a hurry. We had the car one day, i do not smoke, but charged a significant smoking fee. Working on it with hertz but its the last time i am renting from them.Reviewed Jul 27 2024

review from

2.0

When I rented through Kayak I requested airport pickup. Since I am unfamiliar with the addresses in St. Louis, it assigned me to another location (unfortunately without indicating it was NOT the airport, but a car dealership 20 minutes away). Once I discovered (en route to St. Louis), I attempted to call and cancel but to no avail. My confirmation number was not accessible via the Hertz site so I was unable to cancel there. I called the toll free number on the confirmation and could not get a live person. I tried another Hertz location (since the car dealership was not even listed on the Hertz site) and he tried to find a number for me but was unable to. I finally found a website for the car dealership and went through the chat option. Was told they'd take care of it and even received a follow-up email, but have yet to receive a cancellation confirmation. All told, a horrible experience and will not use Kayak or Hertz again.Reviewed Jun 14 2024

review from

2.0

The rental, although was advertised as St Louis airport, was actually a 30 minute ride away. The shuttle service didn't go there. We arrived to the airport location at 4:45 where we found all this out. Our location closed at 5 pm so we couldn't get there before closing. So we canceled our original which was $41/day and asked for their lowest priced which turned out to be $72/day. They said it was because we were walk-ins. We were not walk-ins as we'd booked 3 days ago. We left and got a Dollar car for $48.Reviewed Nov 21 2023

review from

10.0

It was really easy to get to the Hertz off-airport site via rideshare. The office was easy to find and the price I paid to be able to pick up and drop off at different airports was outstanding! I saved over $400 versus getting the car at the airport. I was in/out in less than 10 min. Super easy, thank youReviewed Nov 9 2022

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10.0

I thought I was going to the airport for pickup and drop off but I wasn’t and they were extremely accommodating.Reviewed Oct 25 2022

review from

10.0

When I put in Airport code to search for rental. I expected the rental to be at the airport not offsite where I have to take taxi or shared ride to get to that location which add additional cost.Reviewed Oct 23 2022

review from

2.0

The turn in experience was horrible. The store closed a few minutes early and then when we called hertz they said we couldn’t control when the store closes and when I asked if I could drop off at a different location they told me it would be $500 and if I turned it into the store it would be $300…because they closed early !?!?!? If this is not resolved I will never rent from hertz again. Probably the worst possible customer service from any car company ever.Reviewed Oct 9 2022

review from

2.0

I was expecting my car to be at the airport because that's what I put in the search criteria. When I got there they informed me the Hertz location was actually 20+ miles away so I had to spend an additional $100 in cab fares. The airport Hertz said I could tell them I wanted to return the car at the airport and that they would reimburse my cab expenses. When I got to the other Hertz location I was told I had to return it there and they couldn't adjust my bill because it was pre-paid. The Hertz guy said the car had 5/8th of a tank of gas (which it did) and to return it with the same amount of gas. I was returning the car with 3/4th tank of gas until I got out the rental contract from the glove compartment to put it and keys in drop box (location was closed on Sunday) and I noticed that they indicated it was full when I got it. Rather than have them charge me $9.99/gallon I went ahead and spent another $15 to fill it up. I wrote a note on the paperwork saying I would dispute the rental charge with my credit card company if they don't refund me $15 to my MasterCard.Reviewed Oct 3 2022

review from

10.0

The agent was pleasant an efficient. Car was extremely clean as well as the facility that I picked it up and returned to.Reviewed Jan 6 2022

review from

2.0

The last 3 times I have tried to book with Kayak, the program has either changed the date or location of my booking. I will never use Kayak again.Reviewed Jan 2 2022

review from

10.0

Everything went very smoothly. The associates were friendly. And the car was exactly what I needed…plus it got great gas mileage!Reviewed Nov 17 2021

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• What kind of extras are available with my Hertz car hire in St. Louis?

  If you’re planning a trip with the kids, Hertz car hire in St. Louis can provide child seats to save you trouble of bringing your own. Under Missouri law, children under 4 years old must travel in a child passenger restraint system. All children from 4 to 7 years old who weigh less than 36 kg and are shorter than 144 cm are required to travel in child booster seats. Infant, toddler and booster seats are available from Hertz car hire in St. Louis for a fee. You can also request a GPS navigation system for your hire care, which will display turn-by-turn directions to help you find your way around.

• What do I need to pick up my hire car?

  You will need to present a valid form of ID when you pick up your car from Hertz car hire in St. Louis, such as a passport. The main driver is also required to present a full driving licence in their name. If you are coming from overseas, you may need to show an International Driving Permit as well. If your licence is not in English, you will need to present an official embassy translation to English. Any additional drivers must also present these documents when you are picking up your vehicle.

• What kind of insurance is available at Hertz car hire in St. Louis?

  The standard insurance policy includes Third Party Liability Protection, which covers third parties in case of damage or injury. Under the Hertz Collision Damage Waiver and Theft Waiver policies, you will need to pay the excess in the case of accidents or emergencies. For full peace of mind, you can purchase full insurance coverage, which includes damage to the rental car such as windows, bodywork and wheels, theft, lost car keys and the reimbursement of any excess payments.  

• What is the most popular rental car from Hertz in St. Louis?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in St. Louis.

• How many car rental locations does Hertz have in St. Louis?

  Hertz has 8 rental locations in St. Louis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lambert-St Louis airport (STL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lambert-St Louis airport (STL)?

  Yes