Book Hertz car rentals in Syracuse

Reviews for Hertz in Syracuse

Recent reviews

Traveler rating

Wonderful

6

Very good

3

Good

2

Okay

4

Fair

0

Mediocre

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Poor

24

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pick up the carcredit card

car availablelocation was closed

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rented a carwrong location

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10.0

Very good and the customer service was excellentReviewed Sep 17 2024

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2.0

I had to wait in line to pick up my car for 75 minutes! Due to this, this was by far my worst experience ever renting from hertz. The person at the desk who helped me was excellent, however. Whatever led to the delay needs to be addressed. It was far below my expectations based on my previous experience renting from Hertz.Reviewed Aug 6 2024

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2.0

Tricked me into renting EV. Reservation was not clear that it was all electric car then up charged me for a gas car. I don’t know how to do an EV. Ridiculous.Reviewed Jul 16 2024

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10.0

Everything was goodReviewed Sep 25 2023

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2.0

Hertz moved offices but didn't update me (or the seven other hertz customers who went to the same old address the same day). Hertz gave away my car and then charged me more for an upgrade as my only option. Enterprise across the street from the old Hertz address was kind to give me a free ride to the new Hertz address. I'll def go Enterprise next time no matter the extra cost. Relatability matters!Reviewed Oct 23 2022

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2.0

Kayak stated on the website a car was available but come to find out there was no cars available for the weekend. Just need better communication with each local business.Reviewed Oct 18 2022

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10.0

Pick up & drop off were easy. The van drove very well.Reviewed Nov 21 2021

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2.0

GEORGE THE MANAGER located on Burnet Ave in Syracuse cancelled my reservation after I said I need a van to travel to Florida. He said he could get me something similar, such as an 8 passenger SUV.. I told him that this would not work because we are relocating to Florida. I said cancel the SUV and George cancelled the entire reservation. I was so pissed off that used some expletive's toward George at the end of our conversation but nevertheless he could have tried to help me right from the beginning, as a opposed to being indifferent and a care less attitude. So in the end your company lost out on a one way van rental to Naples Florida in the approximate amount of 674.00. Furthermore now that I am retired and can afford to travel, I will never do business with hertz againReviewed Nov 3 2021

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2.0

Car was not at airport (requiring uber to rental site) and initial rental had to be returned because it reeked of cigarettes.Reviewed Oct 20 2021

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6.0

Pros:Being able to drop off the rental after hours was a great help.Cons:We had rented a cargo van about 10 days earlier from the same location and the total experience was excellent. This time it was somewhat disorganized. This was partly due to having a brand new employee process our rental. He was very polite and very nervous - especially when things didn't go as he'd expected. He will be fine with experience. Assistance from management wasn't particularly good, but I don't know why that was the case. But the pick up process was not as smooth as it was previously. It took longer than I'd expected based on prior experience.Reviewed May 24 2021

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10.0

Pros:The staff was great - very accommodating. The cargo van was returned to them with a half-tank of gas. They noted that and advised me to just be sure I returned it with a half-tank of gas (it was 3/4 full when I dropped it off). I had to wait a few minutes for them to clean and sanitize it because I arrived early. Drop off was super easy.Cons:The location is at a busy intersection and getting in and out of the lot isn't easy. Small parking lot is not the easiest to navigate. One mirror (passenger side) wasn't able to be adjusted - worked okay for me, but made it difficult for the other driver who is considerably taller than me. But the whole process was very easy.Reviewed May 11 2021

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2.0

Pros:I liked that I got a 7 passenger vehicle that I paid for weeks in advance, som people that day can not say the same.Cons:They could of had my vehicle ready at the time agreed, not with in an hour of there closing time. They also had very poor communication I showed up at the time I booked to be turned away with nothing there a call in advance would of been nice. Then I went back without receiving a call and still no car. When I showed up after no location in my area did not answer the phone there was a lot of other customers with the same problem as me and the phone was ringing off the hook with no one answering it. The worker told the customer in front of me they couldn’t do anything for them and was only able to provide a phone number to call about getting there money back even tho they didn’t provide there car. All around bad service and I will never use Hertz rental car every again.Reviewed Apr 5 2021

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More

• What is the most popular rental car from Hertz in Syracuse?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Syracuse.

• How many car rental locations does Hertz have in Syracuse?

  Hertz has 4 rental locations in Syracuse. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hancock Intl airport (SYR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hancock Intl airport (SYR)?

  Yes