Book Alamo car rentals in Puerto Vallarta

Reviews for Alamo in Puerto Vallarta

Recent reviews

Traveler rating

Wonderful

7

Very good

2

Good

1

Okay

0

Fair

2

Mediocre

0

Poor

18

Find reviews that mention:

get the carcustomer service

car availablegreat experience

car was cleangreat service

staff was friendlypick up and drop

great price

2.0

i was required to pay $315.00 Mexican Pesos per day for mandatory insurance when in fact my credit card provides full accidental coverage. When i insisted my credit card provided full insurance covereage, they still refused to rent the car without this so called "mandatory" insurance. this is a total rip off. I will not rent from Alamo in Mexico again unless you reverse this ridiculous robbery.Reviewed Mar 31 2024

review from

2.0

Cons:Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.Reviewed May 15 2021

review from

10.0

Pros:Staff was friendly and efficient.Cons:I thought the car pickup was located at the airport but it was a short distance away.Reviewed May 10 2021

review from

2.0

Pros:Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haedCons:We reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t careReviewed Apr 5 2021

review from

2.0

Pros:Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANYCons:Honesty. Service. Timing. Acknowledging and actually charging me what I reserved.Reviewed Mar 23 2021

review from

2.0

Pros:Nothing, it was the worst experience I've ever had, the car was gone, the price was jacked up, and I was told to go.Cons:Everything. This was terrible.Reviewed Jan 26 2021

review from

2.0

Cons:Got there to rent the car and they want to charge 4 times the on-line quote I went to another car rental companyReviewed Jan 11 2021

review from

2.0

Pros:The merchant did not honor the reservation due to absence of available cara. I had to go to another merchant and overpaid significantly to get a car the same dayReviewed Jan 11 2021

review from

2.0

Pros:I didn’t rent. Was quoted approx $350 and when I went to pick it up they wanted over $700 for insurance. I just wanted to rent a car. Not buy one!Cons:Less fine print and more upfront honesty.Reviewed Jan 3 2021

review from

2.0

Cons:Cancelled since they insisted I pay for insurance at $20/dayReviewed Dec 17 2020

review from

2.0

Cons:Reserved the car, landed in the airport, went to the rental car kiosk to check in and they said there were no cars available. Really hindered the trips itinerary.Reviewed Nov 30 2020

review from

9.2

Pros:Staff was ok When I booked on line the online price Was cheaper that’s why we booked it When I went to get car staff said I had to purchase 3rd party insurance but my email stated that I already Had the 3 rd party insurance after showing proof I still had to purchase 3 rd party insurance Bait and switch .I lost 1 day of rental and spent 1 hour showing staff my itinerary I ended up purchasing 3rd party insurance had no choiceCons:After booking car company needs to ensure Mexico side is aware of the 3rd party insurance Coverage so that bait and switch does not occur UnsatisfiedReviewed Mar 19 2020

review from

More

• What is the most popular rental car from Alamo in Puerto Vallarta?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Alamo in Puerto Vallarta.

• How many car rental locations does Alamo have in Puerto Vallarta?

  Alamo has 2 rental locations in Puerto Vallarta. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Ordaz airport (PVR)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Ordaz airport (PVR)?

  Yes