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Car rental at Charlotte Douglas Airport

Driver's age: 26-65

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Cheap car rentals at Charlotte Douglas Airport

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Mini car
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Full-size
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Luxury
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Top tips for renting a car at Charlotte Douglas Airport

  • Travelers can avoid the inconveniences of public transportation by booking a car rental at Charlotte Douglas Airport. While the CATS bus will drop you off in Charlotte's center, they will not get you to a specific destination. Rental vehicles suit travelers who wish to explore sites within and around Charlotte city. Taxis or shuttles transport travelers to specified destinations but are relatively expensive when one needs to visit more than one popular site. Additionally, with a rental, travelers do not have to stress about bulky baggage or too much luggage, instead of in public transportation means, which sometimes have luggage limits.
  • A shuttle is unnecessary to get to the rental desks at the rental car center since it is within walking distance. Walk past the baggage claim area, and once you are outside, walk across the crosswalk. Multiple car rental agencies, including Enterprise and Avis, have desks on the second floor. Rental vehicles tend to be in high demand because they are convenient and offer flexibility and booking a car before arriving at Charlotte Douglas Airport is highly recommended. A reservation guarantees a traveler a vehicle and ensures they will be out exploring the fascinating sites Charlotte city offers a few minutes after landing.
  • Finding the return location for the rental is easy, but travelers must ensure the car is brought back in pristine condition. Each rental agency has a designated returns area indicated to make it easier to locate. Directions to the drop-off area are marked all along the airport's road past the hourly deck's entrance and up to the specific returns area, which has its entrance to the left. After dropping off the vehicle, travelers should exit the deck by taking an escalator or elevator to the second level then go across the bus crosswalk to arrive at the terminal.
  • Picking up a car rental at Charlotte Douglas Airport is more manageable towards the week's end, particularly over the weekends. Travelers scheduled to fly out on an early morning flight should ensure they bring back their rental early in the morning when traffic is slow-moving. Traffic congestion into the bustling airport is also worse in the evening because of heavy traffic, so renters should arrive before 4 pm to avoid returning the rental when Charlotte Douglas Airport car rental offices are not open.
  • Book your rental car at Charlotte Douglas Airport at least 6 days before your trip in order to get a below-average price

FAQs about renting a car at Charlotte Douglas Airport

  • What are the recommended car models for Charlotte City?

    If you stay within the city, the sporty convertible is an ideal choice since the climate is perfect for a cruise down the busy streets. However, if you are looking to venture out into areas outside the city on rough terrain, consider renting an SUV with top rental brands like Avis.

  • Which car rental agencies at the easiest at CLT?

    Travelers in a rush to depart from the airport immediately after landing should consider getting the convenient Fastbreak program offered by Budget. This service, provided from the third floor of the parking garage for rental vehicles, ensures you do not waste time at the rental counter.

  • What kind of amenities does CLT's rental car center offer?

    CLT's rental car center comes with a covered garage for each agency to shelter the vehicles from harsh climatic conditions. On the third level of the facility, which houses the rental companies, are restaurants. Travelers who may want to use the nursing room, chapel, or lounge on the third floor of the parking deck should take an elevator from the ground floor where all the rental desks are situated.

  • What type of documentation is required to rent a car at CLT?

    Anyone over twenty-one years can rent any vehicle type from a car rental at Charlotte Douglas Airport. A valid driver's license is a mandatory requirement for one to qualify to rent any car. Travelers should make payments with a debit or credit card.

  • What is the best rental car company at Charlotte Douglas Airport?

    Based on ratings and reviews from real users on KAYAK, the best car rental companies at Charlotte Douglas Airport are Alamo (7.9, 96 reviews), Budget (6.5, 144 reviews), and Dollar (6.4, 175 reviews).

  • Which car rental companies will pick you up at Charlotte Douglas Airport?

    Car rental companies that offer shuttle or pick-up services from Charlotte Douglas Airport to off-airport locations include Ace, Advantage, Airport Van, Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Europcar, and Hertz.

Charlotte Douglas Airport car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Budget

6.5

Okay

Read 101 reviews
Best rated

Cleanliness

6.6

Comfort

7.3

Pick-up/Drop-off

6.6

Value for money

6.4

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5701

Monday05:00 - 23:5900:00 - 02:00
Tuesday00:00 - 02:0005:00 - 23:59
Wednesday05:00 - 23:5900:00 - 02:00
Thursday05:00 - 23:5900:00 - 02:00
Friday05:00 - 23:5900:00 - 02:00
Saturday05:00 - 23:5900:00 - 02:00
Sunday05:00 - 23:5900:00 - 02:00
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Reviews

2.0 Poor

Anonymous, Oct 2024

Full-size

KAYAK
Received mid sized car rather than reserved full size. Took over 2 hours of standing in line to get car.

4.0 Mediocre

Anonymous, Oct 2024

Passenger van

KAYAK
Not great, we were quoted for a ford transit or similar with a price of $615. When I got to the airport, they didn’t have any transits and could only give us an armada. I ended up having to pay $3,300 for a van which was ridiculous.

2.0 Poor

Anonymous, Oct 2024

Minivan

KAYAK
Pick up in CLT was easy. Drop off at AVL consisted of an employee saying "park it in E17 and drop your keys in the drop box. Budget will send you a receipt." I have not received a receipt of any info from Budget since I left Charlotte. I am concerned.

6.0 Okay

Anne, Jul 2024

Intermediate SUV

KAYAK
We never picked up a car because they were "out" in Charlotte despite booking a car online. Staff were nice and helpful at the time, despite the chaos, but it would've been helpful if the system told me there were no cars before we wasted so much time going there and waiting in line, etc.

2.0 Poor

Anonymous, Jun 2024

Full-size

KAYAK
Awful, waited in line in the parking garage for 1.5 hours before I was able to get my car. Will never use budget again.

10.0 Wonderful

Anonymous, Jun 2024

Full-size

KAYAK
The car still had some crumbs and dirt in it after being cleaned but overall it was great!

1 out of 34

Dollar

6.4

Okay

Read 116 reviews

Cleanliness

7.2

Comfort

7.1

Pick-up/Drop-off

6.4

Value for money

6.3

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 866 434 2226

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Oct 2024

Supplier choice

KAYAK
It felt like an attempted bait and switch with their "Manager's Special" to force me into an expensive upgrade. And, none of the online check-in process was useful as I had to do it all again at the counter.

10.0 Wonderful

Anonymous, Sep 2024

Intermediate SUV

KAYAK
Car pickup was slow due to Dollar / Hertz computer system issues

2.0 Poor

Susan, Sep 2024

Supplier choice

KAYAK
They charged me $38 for being an “underage driver”- I am 51. Realized when I got back from my trip and cannot get a human on the phone. Sent an email 4 days ago, so guess will have to take it up with my CC company.

2.0 Poor

Anonymous, Aug 2024

Standard SUV

KAYAK
They would not honor my reservation and left me stranded without a vehicle

2.0 Poor

Anonymous, Aug 2024

Supplier choice

KAYAK
We had a reservation and when we went to pick up the car, they said they were sold out.

2.0 Poor

David, Jul 2024

Intermediate SUV

KAYAK
It was horrible. We missed a connection in Charlotte after sitting on the taxiway for 2.5 hours waiting for a gate. We tried to get a rental car to get to our final destination. They accepted a reservation. We left the secured area of the airport to pick up the car. Just kidding, no cars. Went back to the terminal and got in line for TSA. After > hour, TSA shut down with no warning. We were stranded and had to sleep on the floor in the security corral. Rude and abusive treatment by airport staff, including management, made a bad situation much worse. In the future, we will avoid Dollar and Charlotte if at all humanly possible.

1 out of 39

Hertz

5.9

Fair

Read 84 reviews

Cleanliness

6.9

Comfort

6.7

Pick-up/Drop-off

5.9

Value for money

5.9

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 0114

Monday06:00 - 23:5900:00 - 02:00
Tuesday00:00 - 02:0006:00 - 23:59
Wednesday06:00 - 23:5900:00 - 02:00
Thursday06:00 - 23:5900:00 - 02:00
Friday00:00 - 02:0006:00 - 23:59
Saturday00:00 - 02:0006:00 - 23:59
Sunday06:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Aug 2024

Compact SUV

KAYAK
Got my flight delayed and by the time I reached the airport to take the, no car was left. On top of that I see the collision coverage was charged on my credit card without even getting the car.

2.0 Poor

Kristen, Jul 2024

Compact SUV

KAYAK
We weren’t able to get the car. When we got there to pick up the vehicle, my husband was told that there was no car available for him to rent.

2.0 Poor

Anonymous, Jun 2024

Standard SUV

KAYAK
I checked in on the Hertz app. I could select a car on the app. Went to 3 different lines to find a person with access to select a car. Had to provide DL and Credit Card again even though I had already uploaded in the app. Went out to get my car. 4th line. They changed me to another car to speed up my wait. Went to the gate to get out. 5th line. My reservation was cancelled given I was not assigned the different car in their system. Turned away from gate as a result. Had to go back inside to get a new reservation. 6th line. Picked up the same car and waited in line at the gate a second time to leave. 7th line. I promise I am not over exaggerating my experience. Very frustrating.

2.0 Poor

Eric, May 2024

Intermediate SUV

KAYAK
Hertz messaged me that they didn’t have my car, which I had confirmed and checked in for, and after that notification they made me stand in line 25 minutes at their desk to be told I couldn’t get any refund. I looked for a way to contact Kayak for a refund, and there was no contact info anywhere on Kayak’s web site. So never again, Hertz and Kayak.

6.0 Okay

Anonymous, May 2024

Economy

KAYAK
There wasn’t anyone at the desk when I returned the vehicle, which is understandable considering ILM is a small airport and I arrived at 5am. But when I called later that day to ask about if they had processed the car back in the system and what the final price would be, the person on the phone was almost clueless and offered very little help. Only telling me that it’s a “corporate rental” and they don’t know anything regarding final costs. Super unsatisfactory and ambiguous answer.

2.0 Poor

Christina, May 2024

Supplier choice

KAYAK
Hertz would not honor my reservation and left me stranded and unable to get home.

1 out of 28

Alamo

7.9

Good

Read 55 reviews

Cleanliness

7.8

Comfort

8.4

Pick-up/Drop-off

8.1

Value for money

7.6

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8844

Monday00:00 - 02:0004:00 - 23:59
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday00:00 - 02:0004:00 - 23:59
Thursday04:00 - 23:5900:00 - 02:00
Friday00:00 - 02:0004:00 - 23:59
Saturday04:00 - 23:5900:00 - 02:00
Sunday00:00 - 02:0004:00 - 23:59
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Reviews

2.0 Poor

Stephanie, Aug 2024

Intermediate SUV

KAYAK
Midnight in Charlotte Airport, rented an Alamo car after flight was cancelled. Website says Alamo open until 1:45am but no one was there to rent out cars. I was stranded because all other cars had been rented due to many flight cancellations.

2.0 Poor

April, Jul 2024

Intermediate

KAYAK
There weren't any cars available for pickup and the woman that worked there was very rude about it.

2.0 Poor

Amanda, Jun 2024

Compact

KAYAK
Waited over an hour in line to find out they need 2 photo id’s which I didn’t have but 1. No car…

2.0 Poor

Micah, Jun 2024

Standard SUV

KAYAK
Horrible, they did not honor my reservation and my family was stranded.

2.0 Poor

Anonymous, May 2024

Intermediate

KAYAK
They required 2 forms of photo idea (not warned ahead of time) because I booked within 24 hours. Never seen this in my life after hundreds of rentals. Everything else was sold out and i took a $200 uber instead.

8.0 Very good

Anonymous, May 2021

KAYAK

Pros:

Staff was relatively friendly and helpful, vehicle was excellent.

Cons:

The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.

1 out of 19

Avis

6.9

Okay

Read 21 reviews

Cleanliness

7.4

Comfort

7.3

Pick-up/Drop-off

6.8

Value for money

7.1

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5700

Monday00:00 - 02:0005:00 - 23:59
Tuesday00:00 - 02:0005:00 - 23:59
Wednesday05:00 - 23:5900:00 - 02:00
Thursday00:00 - 02:0005:00 - 23:59
Friday05:00 - 23:5900:00 - 02:00
Saturday05:00 - 23:5900:00 - 02:00
Sunday00:00 - 02:0005:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Jul 2024

Intermediate SUV

KAYAK
Everything

2.0 Poor

Anonymous, Jun 2023

Standard SUV

KAYAK
It was horrible…I will never rent from Avis again… they used to try harder…now they dont even try

8.0 Very good

Anonymous, Jan 2021

KAYAK

Cons:

Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.

3.6 Poor

Anonymous, Nov 2020

KAYAK

Cons:

Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.

8.0 Very good

Anonymous, Feb 2020

KAYAK

Pros:

The staff was friendly and nice, especially at the drop off in Roswell, GA

Cons:

While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.

9.6 Wonderful

Bryan, Dec 2019

KAYAK

Cons:

My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features

1 out of 7

Sixt

6.6

Okay

Read 27 reviews

Cleanliness

8.0

Comfort

7.3

Pick-up/Drop-off

6.7

Value for money

7.1

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 888 749 8227

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

John, Aug 2024

Full-size

KAYAK
Fast pickup, good price, nice cars, professional service!

10.0 Wonderful

Tasheba, Jul 2024

Compact

KAYAK
Everything was great! Alice at that front desk was very nice and helpful. I will definitely rent through them again.

2.0 Poor

Jessica, Jul 2024

Luxury SUV

KAYAK
The reps at Charlotte airport tried to give me another vehicle because they wanted to use me to drive it back since it was a one way rental. The ‘rep’ at Baltimore airport at check-in was extremely rude and disrespectful. I report this and they never addressed any of this.

10.0 Wonderful

Phil, Jun 2024

Luxury

KAYAK
Fantastic pickup experience, all staff at pickup were amazing. Drop off was a cynch, and the car was exceptional.

10.0 Wonderful

Anonymous, Nov 2023

Luxury

KAYAK
Hey I’ve always seen this company sitting on the side and just thought, they probably want an arm and a leg for one of those nice cars. I drive a BMW 4 series and once you’ve drove luxury, it’s hard to go back. The price was lower than if I went and rent a Nissan Altima, crazy right. Maybe they had a special or just the timing was right. I like what I got and got a real experience.

2.0 Poor

Anonymous, Sep 2023

Full-size

KAYAK
When I first tried to book, they allowed me to go through the whole process and then told me there were no cars available. I tried again for a different car and was able to get one. I went to pick up the car and the woman at the counter told me that even though I had a reservation, if it was made that same day there were not any cars available. Then after she actually looked, she told me that my reservation was actually available but there were actually two under my name. I told her I was told that the first one didn't go through because there were no cars available at the time. Then she tried to upsell me on insurance I didn't need and intimidate me with fear tactics about what could happen if I didn't get the insurance. After all that I finally got the car. The car was mostly clean. It had some minor seat stains but it was a good experience. Then at the end of the trip I saw that SIXT charged my card twice, once for the actual rental and once for the one THEY canceled. I called them to dispute the charge and they told me they never actually canceled it, even though when I tried to book they told me there were no cars available. So SIXT charged me for a car they never had that I never rented.

1 out of 9

Easirent

3.4

Poor

Read 24 reviews

Cleanliness

4.3

Comfort

5.0

Pick-up/Drop-off

3.1

Value for money

4.5

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Douglas International Airport

Opening times not available

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Reviews

8.0 Very good

Anonymous, Oct 2024

Compact

KAYAK
They could have told me there was a 250 hold for cleaning

4.0 Mediocre

Anonymous, Sep 2024

Compact

KAYAK
They would not let me rent a car unless I had a return flight home booked. This made everything very difficult for me and in turn a wasted flight

10.0 Wonderful

Anonymous, Aug 2024

Intermediate SUV

KAYAK
Great experience. Big suv. Crazy great price perfect customer service from Margaret

2.0 Poor

Anonymous, Jun 2024

Intermediate SUV

KAYAK
Save yourself the hassle and just spend the extra money for a known name rental company. Van took forever to come pick up from the airport because they are located off sight. The car was damaged on the front and not just a little ding but noticeable sized dents and scratches. Staff was nice but still not sure if I have been credited my $250 deposit that is due on top of what you pay for the rental.

2.0 Poor

Anonymous, Apr 2024

Intermediate

KAYAK
they added 40% to the bill and called it insurance... I did not want to pay as I have that through my car insurance as well as through my credit card provider. However, I would not be able to pick up the car without paying these additional charges.

2.0 Poor

Anonymous, Feb 2024

Compact

KAYAK
There was no way to call the shuttle for airport pickup -- I called at least 6 times and the phone just rings and rings. It took 20 minutes for the shuttle to arrive and take us to the office. Once there, I signed in at the desk but 25 minutes later, my name still hadn't been called. I took a cab back to the airport and got a car from Alamo.

Payless

8.0

Very good

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

8.0

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

3315 Scott Futrell Drive

+1 704 399 7167

Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 21:00
Sunday09:00 - 21:00

Filters

No reviews available

Enterprise Rent-A-Car

6.1

Okay

Read 11 reviews

Cleanliness

7.1

Comfort

6.8

Pick-up/Drop-off

6.5

Value for money

5.6

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 704 359 8884

Monday04:00 - 23:5900:00 - 02:00
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday04:00 - 23:5900:00 - 02:00
Thursday00:00 - 02:0004:00 - 23:59
Friday04:00 - 23:5900:00 - 02:00
Saturday04:00 - 23:5900:00 - 02:00
Sunday04:00 - 23:5900:00 - 02:00

Filters

Reviews

8.0 Very good

Anonymous, Jul 2024

Pickup truck

KAYAK
Better price

2.0 Poor

Jordan, Jul 2024

Luxury

KAYAK
Awful.

2.0 Poor

MaryAnne, Jun 2024

Pickup truck

KAYAK
I had initially reserved a car June 14 of June 17, upon arriving they charged me an extra amount of money for the 17th when in fact I already paid the bill in full. Upon returning the rental in California Ontario international airport they increased the amount which is completely absurd.

2.0 Poor

Greg, May 2024

Economy

KAYAK
While I was able to make a reservation online. When I left the airport to pick up the car. The person at the Enterprise desk informed me that they had no vehicles available. This resulted in me being stuck outside security at the airport all night. If I had known no rentals were available, I would never have left the airport.

8.0 Very good

Anonymous, Apr 2021

KAYAK

Cons:

Too expensive

6.0 Okay

Joseph, Mar 2021

KAYAK

Cons:

The vehicle should have been a lot cleaner, both inside and out.

Ace

5.2

Fair

Read 18 reviews

Cleanliness

4.8

Comfort

5.3

Pick-up/Drop-off

5.4

Value for money

5.3

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00

Filters

Reviews

10.0 Wonderful

Anonymous, Oct 2024

Supplier choice

KAYAK
Everything worked great. Pick-up / drop-off shuttle to and from airport was quick and easy. Staff was friendly. No complaints.

2.0 Poor

Anonymous, Sep 2024

Economy

KAYAK
Cancelled reservation despite me calling to insure cars would be available upon my arrival. Only had one representative there who was frazzled upon answering the phone. Poor customer service.

4.0 Mediocre

Ricky, Jul 2024

Supplier choice

KAYAK
Shuttle experience was good; not long to wait. Once on site of rental car, service was mediocre. Rep treated us like we were trying to take advantage and he kept repeating the policy even though we were not arguing the fact of paying extra fees. He just didn’t have the best customer service attitude. He chose the worst car when he found out it was a one-way rental; the car was missing a hubcap and was not the best comfort ride in the interstate.

2.0 Poor

Esther, Jul 2024

Intermediate SUV

KAYAK
Will never use Ace again. I called to get a shuttle to pick me up and the gentleman repeatedly hung up on me or couldn’t explain where I should get the shuttle. He then proceeds to tell my husband, who was finally able to get some information from him after he repeatedly hung up on me, that there are no cars available and we would have to wait for two hours. We never got a car with Ace and I never will in the future. We used another company with far better service.

8.0 Very good

Anonymous, May 2024

Intermediate

KAYAK
Only issue was the car class I purchased was not originally provided, but the wonderful lady at check-in remedied the situation immediately. Wasn't her fault - the computer information did not match my reservation. She was great and all went seamlessly thereafter.

10.0 Wonderful

Anonymous, May 2024

Minivan

KAYAK
Staff member Kaja was extremely helpful and addressed my questions with thorough answers. Kaja made it a pleasant renting experience!! Please acknowledge her support efforts.

NU Car

2.8

Poor

Read 6 reviews

Cleanliness

4.2

Comfort

3.1

Pick-up/Drop-off

2.5

Value for money

2.8

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4121 South Stream Boulevard

+1 888 656 7383 ext. 2

Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 21:00
Sunday00:00 - 02:00

Filters

Reviews

2.0 Poor

Anonymous, Oct 2024

Intermediate

KAYAK
They never showed up at the airport to pick me up!

6.0 Okay

Anonymous, Oct 2024

Intermediate

KAYAK
The rental process and the rental car itself were very smooth and a positive experience. The shuttle return to the airport after dropping off the car was quite stressful as it delayed us by 30-40 minutes when the return agent had told us to expect 10 minutes.

2.0 Poor

Christine, Oct 2024

Full-size

KAYAK
NU Car accepted a reservation that was outside their business hours. Their business hours were never communicated at any time. They never answered their phone or sent a shuttle. They are off site if the Charlotte airport in a shopping center. Upon arrival there in a cab, it also appeared that they had no cars. Absolutely avoid this entity.

2.0 Poor

Anonymous, Jun 2024

Intermediate

KAYAK
I have no idea why Kayak would support this company and have them as an option. Do they not listen to their customers ? Look at the reviews. They scam you into $50 extra dollars a day with fake car insurance. Not only did I buy the extra insurance and also have my credit card that covers rental car insurance they add on fake “collision” insurance that’s extra on top of the 2 other insurances I already have.

2.0 Poor

Anonymous, May 2024

Economy

KAYAK
You don’t partner with my insurance. Never got a chance to rent!

4.0 Mediocre

Nancy, Mar 2023

Economy

KAYAK
Drop off was terrible, I almost missed my flight because they weren't open until 9am

Economy Rent a Car

2.6

Poor

Read 3 reviews

Cleanliness

3.3

Comfort

2.6

Pick-up/Drop-off

2.0

Value for money

3.3

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-B Wilkinson Blvd

Opening times not available

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Reviews

2.0 Poor

Tyneka, Oct 2024

Intermediate

KAYAK
I had TWO separate bookings, with multiple confirmations. When I got there, the young women at the counter was extremely unhelpful & told me she can’t do nothing for me. Said she couldn’t find any of the reservations. Didn’t even try to offer to book me a new one at the counter, nothing.

4.0 Mediocre

Anonymous, Sep 2023

Full-size

KAYAK
Sloooooow shuttle service; more than 30 minutes. Staff says shuttle runs on loop. Shuttle driver insists staff has to request shuttle. Phone always going to voicemail--took more than 6 calls to get a live person. Had to request shuttle 4 times. Indifferent initial employees-blame shifting for problems. Car rented had mechanical problems within 2 miles of renting. More than 1.5 hours total from shuttle call to final rental of working vehicle while there were essentially no other, or minimal, other customers.

2.0 Poor

Anonymous, Jul 2023

Compact

KAYAK
Couldnt find the place. Shuttle never came, phone number didnt work.

CarWiz

2.5

Poor

Read 8 reviews

Cleanliness

4.7

Comfort

4.0

Pick-up/Drop-off

2.5

Value for money

3.0

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4121 S Stream Blvd

+1 888 656 7383

Opening times not available

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Reviews

2.0 Poor

Anonymous, Jul 2024

Intermediate

KAYAK
My flight from Chicago to Charlotte experience a 4 hour delayed due to storms and the closing of the airport in CLT (temporarily). By the time I landed in Charlotte, CarWiz was closed. I called and called and all I got was a recording stating the office is closed till next morning. I had to scramble and get a car at an astronomical price. I am NOT PAYING for anything with carWiz and I better not get charge for anything regarding this disaster of an experience.

2.0 Poor

Anonymous, Jun 2024

Intermediate

KAYAK
After inquiring about discounts for activity military, I was told they had none. A week later they presented me an offer for $380 for 14 days which was about half of what they told me the week prior. Then when I went to go pick it up, they added an additional 390 in different fees. I don’t know if they try hoodwink everybody or just people in the military…

4.0 Mediocre

Anonymous, Jun 2024

Intermediate

KAYAK
Was surprised it was required I had to pay $75 in liability insurance. Was that in the fine print?????

2.0 Poor

Betsy, Jun 2024

Economy

KAYAK
The car was clean and reliable, and the shuttle driver, who took me to back to the airport, was great. Otherwise, I would never recommend this rental company. My reservation was nonrefundable, which was fine, except for the fact that the agent, who checked me in, told me that I had to purchase their liability insurance because they didn’t “accept insurance from my insurance company” but that he would accept it for comp/collision coverage. Instead of losing the $190 I had already paid, I went ahead and purchased the liability insurance, for an additional $150. I then called my insurance agent, who assured me that my liability insurance would cover any rental car, in the US. I have attempted to have the $150 refunded to me, but have had a very difficult time reaching anyone who seems to be able to address the issue. Overall, I was very disappointed in the sneaky and unscrupulous practices this company employs.

2.0 Poor

Anonymous, Jun 2024

Economy

KAYAK
Quite literally the worst experience with a car rental company I have ever had. Whatever you do, regardless of what supposed “deals” they are claiming to give you, steer clear of this company! CarWiz/NU car rentals are a joke. No customer service. They aren’t upfront about added costs and insurance additions, and then gouge you once you’re there to actually pick up the vehicle and don’t have options to change your reservation without a penalty. I would be more likely to sell my first born child off than to ever utilize this company again.

2.0 Poor

Anonymous, Jun 2024

Economy

KAYAK
I never received a car or got my money back yet I need to speak with a manager please.

National

9.8

Wonderful

Cleanliness

9.0

Comfort

8.5

Pick-up/Drop-off

8.5

Value for money

7.5

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8843

Monday00:00 - 02:0004:00 - 23:59
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday00:00 - 02:0004:00 - 23:59
Thursday04:00 - 23:5900:00 - 02:00
Friday04:00 - 23:5900:00 - 02:00
Saturday04:00 - 23:5900:00 - 02:00
Sunday04:00 - 23:5900:00 - 02:00

Filters

No reviews available

Thrifty

6.8

Okay

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5330 Wilkinson Blvd

+1 877 283 0898

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Filters

No reviews available

Europcar

5.8

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Please Go To The Advantage Counter

+1 704 395 9983

Opening times not available

Filters

No reviews available

Airport Van

5.0

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 Wilkinson Blvd

Opening times not available

Filters

No reviews available

Routes Car & Truck Rentals

5.0

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-b Wilkinson Blvd, Charlotte,nc 28208

+1 786 631 6360

Opening times not available

Filters

No reviews available

Elita Rent A Car

4.0

Mediocre

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Airport Douglas CLT

+1 704 395 9983

Opening times not available

Filters

No reviews available

keddy by Europcar

6.3

Okay

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4200 Rental Car Rd, Charlotte

+1 704 395 9983

Opening times not available

Filters

No reviews available

DRIVALIA

5.7

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

2230 Boyer Street ,charlotte,nc,us

Opening times not available

Filters

No reviews available

Ace Rental Cars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Opening times not available

Filters

No reviews available

Advance Car And Truck Rental

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina

+1 704 395 9983

Opening times not available

Filters

No reviews available

Advantage

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Parkway

+1 704 395 9983

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59

Filters

No reviews available

AutoEurope

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Charles Douglas International Airport

Opening times not available

Filters

No reviews available

MEGA MC

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-B Wilkinson Blvd

+1 980 498 6947

Opening times not available

Filters

No reviews available

Silvercar

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

3101 Yorkmont Road, STE 1600

+1 855 359 2227

Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00

Filters

No reviews available

Sunnycars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

Opening times not available

Filters

No reviews available

VIPCars Recommendation

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4108 Rental Car Rd, Douglas Intl Arpt, Charlotte, , USA North Carolina

+1 914 368 0091

Monday00:00 - 02:00
Tuesday00:00 - 02:00
Wednesday00:00 - 02:00
Thursday00:00 - 02:00
Friday00:00 - 02:00
Saturday00:00 - 02:00
Sunday00:00 - 02:00

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No reviews available

673 travelers who rented a car in Charlotte Douglas Airport gave the car agency they used an average rating of 5.6

Car rental locations at Charlotte Douglas Airport

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Good to know

Most popular car type

Standard

Everything you need to know for your car rental at Charlotte Douglas Airport