Book Hertz car rentals in Burbank

Reviews for Hertz in Burbank

Recent reviews

Traveler rating

Wonderful

8

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

21

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friendly staffpick up and drop

location was closedwrong location

2.0

I expect to not be charged and refunded my payment for the insurance. Kayak let me schedule a rental pickup at a location that was closed. I took a $40 uber to the location to find out it was closed. Then walked a mile in the heat to an open car rental location and had to pay double for a rental. I am NEVER using kayak againReviewed Oct 7 2024

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2.0

I Cancel this reservation a month ago and Hertz kept $100 which doesn't really make sense. In my opinion, they owe me $100. I gave them plenty of time to cancel.Reviewed Jul 12 2024

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2.0

This was a one way rental, and they tried to stick me with an electric vehicle, knowing that it would force me to have to pay the upgrade fee, since you literally can't get there from here.Reviewed Jun 23 2024

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4.0

Your web site told me that I would be getting a Jeep Compass or similar car from Hertz for a certain price. When I got to Burbank, they Hertz employees had not seen a Jeep Compass come through in months and offered me a Kia--which I could have rented from multiple other car companies for much less than what Hertz was charging me. Super frustrating that I picked Hertz because of their offer, which was totally inaccurate. I won't be using them again:Reviewed Jun 21 2024

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10.0

Check in was easy and fast, representative who assisted with providing us our car was friendly, easy to work with, and made it fun. Great experience.Reviewed Jun 3 2024

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2.0

We rented an electric car, we arrived and we were told that they do not have a car at all. We waited for 5 hours and was finally offered an F150 which is completely opposite of an electric vehicle in terms of gas consumption. They told us that they do not have anything in their lot and if we don’t take it, we won’t have any car. Bad bad planning on their end. Look at their reviews. Pretty much the same issue from their customers.Reviewed Nov 12 2023

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2.0

Reservation was not honoredReviewed Dec 31 2021

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2.0

Reserved a car for my daughter, traveling home from university, during the busy holiday season. The final leg of her trip required a four hour drive home from the airport. When the flight arrived and a rental confirmation email in hand, she was told they had no cars available with a shrug and a "good luck with that" response. Luckily Budget Rentals saved the day. I'm super disappointed with Hertz.Reviewed Dec 30 2021

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2.0

It was auwful! They keep us waiting for more than 3 hours. The lady in the counter was not helpful at all!!! A very bad experience in the pick up. The drop off was great.Reviewed Dec 20 2021

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2.0

The only thing that was good is the price I found on the rental through HERTZ, though I had to end my trip early from the rental car breaking down. I was being offered uber/ lift rides and another rental but I was done and just wanted to go home. It would take the representative awhile getting that together he stated so they got a tow truck and I just opted to have a family member pick me up which sounded the fastest option. After that I kept calling HERTZ and each representative would tell me that my rental was not reported as turned in early, etc or where it was left from the towing vehicle. Was almost fed up, not choosing HERTZ again. Still waiting on my refund and have to call the fourth time about the rental.Reviewed Dec 12 2021

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2.0

I scheduled a pickup with this business at 6pm. They were not open at the time of my appointment. I called the first thing the next day and they said my car had been rented. I called their corporate. Customer service line. I asked to speak with a supervisor. The representative said the supervisor would call me back the next day. They never did call back.Reviewed Nov 16 2021

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10.0

Pick up Agent shamed me for not calling to say I was late and my rental was taken I had no control of airlines delaysReviewed Nov 10 2021

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More

• What is the most popular rental car from Hertz in Burbank?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Burbank.

• How many car rental locations does Hertz have in Burbank?

  Hertz has 4 rental locations in Burbank. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes