Book Hertz car rentals in Charlottesville

Reviews for Hertz in Charlottesville

Recent reviews

Traveler rating

Wonderful

7

Very good

1

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

5

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location was closedwrong location

2.0

They cancelled my reservation because they didn’t have any cars. No apology. I then had to wait for a ride or pay $300 for an Uber. Poor process. If there wasn’t cars to rent, I shouldn’t have been given the option to reserve one.Reviewed Aug 13 2024

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10.0

Hertz website let us search non airport locations easily. The guy at the location was friendly and professional especially considering the CloudStrike cyber issue that was affecting all systems.Reviewed Jul 21 2024

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2.0

They didn’t have a car - any car! Had to wait an extra 1.5-2 hours and ride to a local body shop to get the not-cleaned car.Reviewed Jan 1 2024

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2.0

Under staffed, car was filthy,1/4 tank of gas. Paid up front and had to wait a hr to pick up catReviewed Dec 11 2021

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4.0

Pros:Pick up was tedious because the computers were down.Cons:The car was very dirty and the windshield so smeared on the interior that I had to clean it myself.Reviewed May 18 2021

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6.0

Pros:The staff was amazing and so friendly.Cons:The car was dirty when we picked it up. Sanitized- but not really cleaned.Reviewed Apr 24 2021

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6.0

Pros:The Car worked okay and got great mileage and the staff really tried to help - they were just understaffed for the amount # of cars going out and coming in.Cons:The 7 passenger Van was 2.5 hours late in getting to my pickup location. I did not receive a call until I arrived in the parking lot at 9:00 a.m. to pick it up. I had to return and I actually picked it up at about 11:30 a.m. and spent a about 30-45 minutes waiting as they were totally understaffed. The care worked fine, but was smaller than what was advertised - it was definitely not an equal to the model advertised which was a Nissan Pathfinder.Reviewed Apr 12 2021

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2.0

Pros:NothingCons:Actually having my rental car. They did not have any available rentals even after I had made my reservation days before. Associate who called me was very rudeReviewed Mar 21 2021

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6.0

Cons:The employees actually drove the car before renting it out. There was a ridiculously loud roar coming from wheels. So loud could be heard over radio and almost max volumeReviewed Mar 17 2021

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10.0

Cons:I was checked in by a Mr.Payne. His customer service was excellent in every way.Reviewed Mar 4 2021

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10.0

Pros:The individual at the Hertz rental in Cville was exceptional. Great energy, very helpful, and overall pleasant experience.Reviewed Feb 11 2021

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8.0

Cons:I said that our experience was fair overall because we were given information that was not accurate by the 1-800 Hertz number. We rented a car since we would be traveling to a location that required an AWD or 4WD car. I called the local Hertz office and it transferred me to the 1-800 number. When I talked to that office and explained that we needed a 4WD car the person I talked to said that if we rented any SUV that it was a 4WD car. When I went to my local office to pick up the car they told me that I had been given inaccurate information and that they did not have a 4WD car for us. The local office was apologetic about the situation.Reviewed Jan 27 2021

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• What is the most popular rental car from Hertz in Charlottesville?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Hertz in Charlottesville.

• How many car rental locations does Hertz have in Charlottesville?

  Hertz has 2 rental locations in Charlottesville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Albemarle airport (CHO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Albemarle airport (CHO)?

  Yes