Book Hertz car rentals in El Paso

Reviews for Hertz in El Paso

Recent reviews

Traveler rating

Wonderful

17

Very good

4

Good

1

Okay

3

Fair

3

Mediocre

0

Poor

10

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rented a carfriendly staff

car availablewrong location

car was cleancredit card

pick up the carlocation was closed

customer servicepick up and drop

4.0

I thought I made it clear I was looking to rent at the airport. Instead, I had to go to another Hertz location a mile away.Reviewed Oct 22 2024

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10.0

Easy to pick up and drop off. Customer service was amazing . We will be using this in the future and recommending our friends and family Thank you!!Reviewed Jul 8 2024

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10.0

Although off airport, was convenient and reasonable price.Reviewed Mar 18 2024

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2.0

They advertised one priced, just to double it at checkout. Then, no cars were available even though I made reservations.Reviewed Mar 16 2024

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6.0

Tried to upsell me on additional insurance even though I purchased insurance coverage through KAYAK. Then tried to scare me by saying there was a possibility that I would still have to pay a high deductible since it was not purchased through Hertz. I would have preferred a walk around to notate minor damage all around vehicle. The agent walked away and sat behind desk. When I asked that he come see damage he said there was no need since pictures were already taken. When I asked how much gas was needed when vehicle was returned. I was told "whatever shows on the fuel gauge" is what you bring it back with. The fuel gauge was 95% full. No where notated that I could see. I feel the service mediocre at best. The car itself worked fine. I was greatfull to find a car last minute for a long distance trip. You would not find any cars available through Herts website. Kayak came through and found one for me.Reviewed Feb 7 2024

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2.0

Didn’t like anything and actually walked out once they said we’d have to put. $500 security deposit on a rental that wasn’t even what we reserved and paid for already. Will be using their competition from now onReviewed Jan 1 2024

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10.0

Prompt, courteousReviewed Dec 10 2023

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10.0

Great pickup experienceReviewed Dec 7 2023

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2.0

They didn’t have any cara to rent me at 10 in the morning. And I wouldn’t have known if I didn’t call them to ask a question.Reviewed Nov 14 2023

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2.0

No cars available for 2 hours despite having a reservation. Total mayhem at the rental booth. Staff was unprofessional and rude. Won’t be renting from Hertz again.Reviewed Oct 13 2023

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10.0

Not a fan of the Explorer, but that is a vehicle/Ford design thing and not Hertz. The rental company themselves has been nothing but amazing.Reviewed Oct 12 2023

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2.0

The car rental ended up being off-site from the airport, and they didn't have a shuttle. I had to get a surprisingly expensive uber to get to the car pick up, and it wasted time as well as money. I later called to figure out if I could drop the car off late and drop it off at the airport hertz. I was told yes to both, but I had to make several calls to find out because the off-site hertz was closed. When I dropped it off at the airport, they charged me again for a drop-off site change.Reviewed Nov 14 2022

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• What is the most popular rental car from Hertz in El Paso?

  Compact (Chevrolet Trax or similar) is the most frequently booked rental car type from Hertz in El Paso.

• How many car rental locations does Hertz have in El Paso?

  Hertz has 6 rental locations in El Paso. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes