Book Hertz car rentals in Ontario

Reviews for Hertz in Ontario

Recent reviews

Traveler rating

Wonderful

9

Very good

0

Good

2

Okay

5

Fair

1

Mediocre

0

Poor

11

Find reviews that mention:

wrong locationlocation was closed

car was cleanpick up the car

friendly staffrented a car

car availablepick up and drop

2.0

* old vehicle - 66,000 miles * chipped windshield * worn inside and out, very loud * additional fees added during pick upReviewed Nov 22 2023

review from

10.0

The vehicle was excellent. I was amazed by the mileage I got from a full-size suv.Reviewed Dec 18 2021

review from

4.0

Pros:Nice carCons:Terrible pickup and drop off. Had to cab to offsite location for $25. Had to return car to airport after arriving back at offsite location and was charged another $10.70 in airport fees. Tried to call offsite location but phone was not working. Called 11 times before getting throughReviewed May 25 2021

review from

10.0

Pros:After our excellent experience at this rental agency, we will continue to book here whenever we fly in to Ontario airport. In addition to providing efficient and professional customer service, the staff was exceptionally friendly and helpful. The car was clean and well-maintained. Rental cost was considerably cheaper than the on Airport location. I will definitely recommend the staff to my family and friends. Very pleased with the complimentary drop-off service back to the airport after returning the car.Cons:I booked at this agency thinking it was on Airport. However, It’s only 2 miles away and once we got there, the level of customer service and friendliness of the staff was totally worth the minor inconvenience. One customer arrived after us and said that it was a $15 cab ride including tip from the airport.Reviewed May 15 2021

review from

2.0

Cons:Clean inside of car . Smelled like smokeReviewed May 2 2021

review from

4.0

Pros:I did not like it at all. It was a fiasco. The staff seemed to be helpful, but then again they were not. I rented a car at the Ontario airport, or so I thought, because that was the location I put in my search, and that is the location that came up. It turned out that the actual rental lot was some 2+ miles from the airport rental location, with NO shuttle bus service. The lady at Ontario was able to assign me a car out of the airport lot, but told me that she could not modify the return location. I would have to return the car to the Jurupa location, or I pay another $70 something dollars. Once I dropped the car at the Jurupa lot, I would then have to hire a taxi or another cab to get to the airport itself, since there is no public transportation or shuttle between the two places--so why did I not just pay for the $70 difference? the lady told me at the counter. After I picked up a car at the airport, I drove to the Jurupa street lot, talked to the other staff person there, he typed something in the computer and said that he had modified my reservation: I could return the car to the airport lot, and told me that my fee was waived. But that was not so. When I returned the car to the airport lot today, there was no trace of the change of reservation and no waiving of the fees.Cons:The first car I was assigned had only half the plate--the other half was broken off--and the front seat was stuck in the most forward position, so the passenger's legs would not fit. The second car--an intermediate--was just passable, had 50,000 miles on it, and no floormats.Reviewed Mar 25 2021

review from

2.0

Pros:Nothing about dealing with them was pleasantCons:Drop box for keys for dropping off after hoursReviewed Dec 8 2020

review from

6.8

Cons:The car smelled, as if a previous driver had been smoking in the vehicle, and it wasn’t throughly cleaned.Reviewed Oct 8 2020

review from

4.0

Pros:Dropoff was easy.Cons:The reservation was at a Hertz location OFF AIRPORT PROPERTY. I had to get a ride there at my expense. This may have been an oversight when I was booking, but I am pretty sure I reserved at the ONT airport location. I reserved a full size SUV but there were none available so I was stuck in a minivan instead. What is the point of a reservation if that vehicle type is not going to be available.?Reviewed Oct 2 2020

review from

7.2

Pros:Vehicle was what I reserved.Cons:I had to add air to all 4 tires as they were below recommended tire pressure and the maintenance shop was closed.Reviewed Sep 8 2020

review from

6.4

Pros:The value was great.Cons:The service was poor: I had to wait for awhile, then when I went to get the truck it was not the size truck is reserved. They had a size I could use but it took some time to get approval to change it. Then when trying to leave the wait at the gate took a very long time due to computer issues.Reviewed Aug 3 2020

review from

6.0

Cons:It was ehhReviewed Jul 12 2020

review from

More

• What is the most popular rental car from Hertz in Ontario?

  Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Hertz in Ontario.

• How many car rental locations does Hertz have in Ontario?

  Hertz has 3 rental locations in Ontario. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes