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Renting a car from the Rochester Airport is very convenient. Many of the airport's rental car agencies provide many services and amenities such as self-service kiosks and after-hour returns. Some other benefits at these car rental agencies include roadside assistance and the option of adding a spouse to the contract at no additional charge. All of the rental car desks are staffed by experienced agents seven days a week from around 7 am to midnight. Therefore, if you have a question, you can get an answer from someone almost immediately.
Most Rochester Greater Rochester International Airport rental car agencies will only accept major credit cards for payment. That is cards from American Express, Visa or MasterCard. A few, however, will accept a debit card when you can show a return airline ticket departing from Rochester Airport. Some will also let you pay with a debit card or cash at the end of your car rental period.
When returning your rental car to the airport, you should follow the signs to the Ground Transportation Building. Once you're in the garage, look for a spot that is for your rental car agency, i.e. Enterprise or Avis. Pull up in the parking spot and collect your belongings and paperwork. Finally, examine your car and head to the rental car desk. Hand your keys and paperwork to your agent or drop the keys in the box and head to the gate. Give yourself plenty of time so you're not rushing to catch your flight.
Car rental companies that offer shuttle or pick-up services from Greater Rochester Airport to off-airport locations include Alamo, Avis, Budget, Enterprise Rent-A-Car, Hertz, and National.
One location in Rochester Greater Rochester Intl Airport
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6.0 Okay
Steve, Aug 2024
Intermediate
10.0 Wonderful
Anonymous, Apr 2024
Intermediate SUV
4.0 Mediocre
Anonymous, Mar 2024
Premium SUV
4.0 Mediocre
Anonymous, Feb 2024
Premium SUV
10.0 Wonderful
Anonymous, Nov 2023
Intermediate SUV
10.0 Wonderful
Anonymous, Oct 2023
Intermediate SUV
One location in Rochester Greater Rochester Intl Airport
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8.0 Very good
Anonymous, Dec 2023
Intermediate SUV
10.0 Wonderful
Anonymous, Dec 2023
Full-size SUV
10.0 Wonderful
Margaret, Oct 2023
Economy
4.0 Mediocre
Anonymous, Mar 2021
Cons:
Vehicle was undersized. I was promised “similar to Rogue” - I got a Kicks!10.0 Wonderful
Jose, Dec 2020
Cons:
When you book a car online is one price and when you go to pickup the car in the counter the price change is more high10.0 Wonderful
Anonymous, Oct 2020
Pros:
This was fast and easy! From pick up to drop off no hassle! Thank youCons:
Nothing! This company was great!One location in Rochester Greater Rochester Intl Airport
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Reviews
10.0 Wonderful
Anonymous, Dec 2021
8.0 Very good
Anonymous, Oct 2021
10.0 Wonderful
Joe, Oct 2021
2.0 Poor
Anonymous, May 2021
Pros:
NothingCons:
The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpful6.0 Okay
Anonymous, May 2021
Pros:
Clean vehicle.Cons:
The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.6.0 Okay
Anonymous, May 2021
Pros:
Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons:
Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.One location in Rochester Greater Rochester Intl Airport
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2.0 Poor
Anonymous, Mar 2020
Cons:
At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.10.0 Wonderful
Anonymous, Feb 2020
Pros:
The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Cons:
Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.9.2 Wonderful
Anonymous, Feb 2020
Pros:
YesCons:
The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.8.8 Very good
Anonymous, Jan 2020
Cons:
place to leave carOne location in Rochester Greater Rochester Intl Airport
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2.0 Poor
Anonymous, Aug 2024
Full-size SUV
2.0 Poor
Anonymous, Jun 2024
Passenger van
8.0 Very good
Anonymous, Oct 2023
Minivan
8.0 Very good
Anonymous, Oct 2023
Passenger van
7.6 Good
Adam, Feb 2020
Cons:
Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.3.6 Poor
Steve, Dec 2019
Cons:
OverchargedOne location in Rochester Greater Rochester Intl Airport
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Reviews
2.0 Poor
Anonymous, Apr 2024
Full-size
10.0 Wonderful
Andrew, Feb 2023
Economy
10.0 Wonderful
Francois, Oct 2022
8.0 Very good
Anonymous, Jul 2022
8.0 Very good
Anonymous, Apr 2022
2.0 Poor
Anonymous, Jul 2021
Pros:
The car got good mileage.Cons:
So many unexplained added fees. The number they give you on the reservation is at least $180 less than what they will charge you. The staff did not seem to know what was happening. I went to pick up the car and the guy had no answer for any of my questions and took forever. He also pulled down his mask and told me a profanity laced story. The car smelled weird and was not clean. Someone probably spent all of 2 minutes cleaning this thing. Smudges all over the mirrors and windows. Crumbs in the crevices. Overall I had a terrible experience with the company.One location in Rochester Greater Rochester Intl Airport
Locations in Rochester Greater Rochester Intl Airport
1200 Brooks Ave- Roch. Airport
+1 833 823 5637
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One location in Rochester Greater Rochester Intl Airport
Locations in Rochester Greater Rochester Intl Airport
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One location in Rochester Greater Rochester Intl Airport
Locations in Rochester Greater Rochester Intl Airport
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One location in Rochester Greater Rochester Intl Airport
Locations in Rochester Greater Rochester Intl Airport
1200 Brooks Ave, Rochester
+1 914 368 0091
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Most popular car type | Standard |
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