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Overall good. Food choice in business class is a concern as same dishes on every flight for months. Crew is great and seats on this sector were fine . They need to have more variety in dining

There was frequent beverage ,meal and snack service. The crew was very hospitable and professional.

My carry on bag was taken by Alaska Air as we boarded in LAX! She said there was not room. There was plenty of room. I told her that my meds and personal items were in it. She did not care. She said it would be sent to my final destination, Nairobi. Well it got to Nairobi the day I was to fly home. The handle of my bag was crushed so could not retract. So I had to remove it. I had to buy converters, malaria medication. personal items. I filled out the missing form at the Nairobi airport. I asked that it be shipped to the Kisumu airport. When it was obviously not going to make it for my time in Kenya. I asked that it be sent to John Wayne Airport. NONE of that happened. I only knew it was at Nairobi because my air tag indicated it was finally in Nairobi the day I was leaving Kenya! Now I need to purchase a new carry on bag!!!

Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable

Fly Qatar Airways is always amazing. Their service and care for details is really very good.

For a short flight, Qatar Airways offers very good onboard service.

The made us waiting and held our passports and boarding pass making us miss our flights

It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.

they give hard time at checking, they not allow computer bag or purse

From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung

Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times

Make all food options available, than running out even before mid way through the service

Make the food options available, than running out even before mid way through the service.

Very old airplane with old and seat for business class

Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.

There is issue with first name and every thing is correct, and they did not onboard, it was really bad experience I recommend not to buy ticket and support team is very poor ever though online support is very bad

Plane is very old and not the same seating as online No per seat entertainment The large shared tv wasn’t working Didn’t provide headphones No announcements of departures or arrival from captain or crew

The staff were courteous. The best part is that this airlines has a place designated for prayer. As a Muslim it’s very important for me to be able to pray and the airlines facilitated this for me and others who were on the flight. The other great aspect of this travel is there was no alcohol served. I love this airlines

The plane was bad, a lot of pressure in the cabin, I was in pain and my ear drums almost popped

This booking was as a result of stolen identity and hacking my debit account. I reported it to my bank. The thief tried to book two flights, maybe more. Hopefully, Kayak will be able to block fraudulent bookings and charges better in the future.

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

In never flown this flight, because my flight coning from Barcelona was delayed.

The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

Etihad flight sector is a local . .give the same quality upto destination

Liked leg room Disliked unable to book to sit with my family on same flight without paying extra

Long way to improve. Toilets not working. Bad handling when flight was canceled

Online was good boarding also but a child was crying all the way with no intervention from crew member.