Low season | February |
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High season | June |
Cheapest flight | 2,075 ﷼ |
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
I’m handicapped and the staff and crew were so kind and helped me board and made sure I was fine during the flight.
I had a great time flying with Air Canada on my 16+ hour journey over to Korea. The food was wonderful they had all kinds of options. Keep up the good work Air Canada I will most definitely fly with you again.
The people are great! The trip to Japan is simply never ending!!! Not the problem of the airlines, though.
On the way to Vancouver from Toronto I was in AC 111. What an amazing aircraft. I was in economy but there was plenty of leg room and it was comfortable and also the entertainment system was good. On the way back from Vancouver to Toronto I was in Ac 120. It was not as good as the one before but it was okay. The entertainment unit was small and the seats were pretty tight but not the worst I have been in. Over all both flights were good but ac 111 was far better than ac 120. But I had a good experience. No delays, bags came on time. In fact both the times it was on time departure and early arrival which I appreciate
Crew were friendly and efficient. Love the hot towel service!
Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world
Friendlier staff who are nice to the elderly who need assistance
Everything went very smoothly and the staff was courteous and friendly. I was really happy and pleased with how well the plane was flown because the departure, descent and landing were really smooth with no sudden drops. The plane’s interior was clean and nice and new in appearance.
Seats small for international flights, food not good, bathrooms bad, small isles to carry along. For small local flights it’s okay. Emirates had big seats for flight between Dubai to Karachi
Entertainment system kept crashing. Very hard to keolep a connection. Plane arrived in good time then sat waiting for ground crew for nearly 30 minutes... makes for a frustrating end to an otherwise ok trip. I'm not a big fan of your Rouge format but we're limited on direct flights to YYZ....so we suck it up.
The plane was crowded, seats narrow, legroom practically nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to fix it. This was a direct contrast to a very comfortable Lufthansa flight I'd taken from RDU to Frankfurt about a week earlier.
Seats were very small and of poor quality. Service was good.
My first two flights were late. I missed my last flight. The next flight was not until the next day Seating on large plane was uncomfortable. In the center row, there are posts that do not allow you to spread your legs. The entertainment center did not respond well. . Food was okay. Though there was much confusion about where the special meals that. People ordered(not me) went
It was terrible, I was denied to board the plane because I don't have Germany visa, but I don't know I need a visa because all I want is go back to united state and I don't need to enter Germany. When I buy the ticket and checking in I entered my Chinese passport information and I did not get any notifications that I need apply for Germany visa. This trouble is generated totally by Lufthansa and they don't offer any useful help to solve my issue which cause huge problems to my travels.
Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.
Everything went well with our flight. I would like to be able to see my connecting flight gate on the flight . We had a short connection time we were nervous and they changed the gate we arrived at. They told us where we were entering and it required a shuttle ride and a map of München airport would have been good on the flight .
Delay before takeoff, ran out of protein options for the meal served, waited on the tarmac upon landing for and hour, waited in corridor for people mover for 45 minutes and still waited at baggage claim for over 30 minutes. This was after Lufthansa cancelled our flight to Frankfurt. Will definitely be my last option when booking overseas flights.
One shocking event is worth noting. I told a crew member that someone in the row ahead of us is listening to their iPad without earbuds. She looked and me and said "yes, so?" I asked if that's now allowed in Lufthansa flights and she said that it is. If this is true, I don't know how Lufthansa plans to control the coming cacophony of people listening to different things at the same time and driving the volume ever higher to drown our their neighbor's personal device.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
Flight was fine but diverted to a different airport. I was also assigned a seat that I wasn’t allowed to change during the check in process, which was odd.
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.
Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.
Charging ports would have been nice. No entertainment but it was a short flight so not really necessary.
I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together
Flight got delayed which made my already short layover in london to be reduced to sn hour considerI had to change Terminals fir my ingoing flight to NY
It was good. Would’ve been better if my bags would’ve come with me.
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
You idiots…ITA cancelled our flights one month out and we had to buy new tickets at a much higher price. You stiffed us by not refunding the cost of the insurance. I’ll never buy through Kayak again.
Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.
It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .
We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.
Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late
Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.
Flight was cancelled and other being told it was cancelled there has been no other contact.
Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min
Very frustrating trip. From Rome to boston , and i missed the next flight to new york
Everything was fine except the food. They really need to work on the quality of the food.