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Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times

Make all food options available, than running out even before mid way through the service

Make the food options available, than running out even before mid way through the service.

Very old airplane with old and seat for business class

Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.

There is issue with first name and every thing is correct, and they did not onboard, it was really bad experience I recommend not to buy ticket and support team is very poor ever though online support is very bad

Plane is very old and not the same seating as online No per seat entertainment The large shared tv wasn’t working Didn’t provide headphones No announcements of departures or arrival from captain or crew

The staff were courteous. The best part is that this airlines has a place designated for prayer. As a Muslim it’s very important for me to be able to pray and the airlines facilitated this for me and others who were on the flight. The other great aspect of this travel is there was no alcohol served. I love this airlines

The entertainment system on my seat didn’t work for the whole length of the flight, staff was not helpful. Horrible experience. Its so hard to go through a flight from LA to jeddah with no movies.

The plane was bad, a lot of pressure in the cabin, I was in pain and my ear drums almost popped

Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .

Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

The boarding area was too small with only one agent checking passengers into their standing bus

My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.

The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !

I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.

It’s good alternative flight out from Mogadishu, especially for the timing

Am Wowed I did not ever thought African has such an amazing airline before.

I took 4 Ethiopian Airlines flights on my trip. Each flight was one of the worst experiences I have had flying. The interior was filthy on each flight, the seats, the floors, the bathrooms. All were filthy. At 5-10, my knees touched the seat in front of me. The person in front of me declined their seat, basically making eye contact with me should they look up. My seat did not recline, so I was trapped in my seat, unable to use the bathroom or get up from my seat unless I woke up the person laying in my lap. My tv and seat were broken, as well as my friends seat and tv for our 14 hr flight. The bathroom closest to us was already clogged before we took off, so the backed up bathroom smells wafted out and into our row the entire 14 hr flight. Out of 4 flights, they were out of vegetarian food options for each meal. Flight staff was fairly rude and unapologetic, finally agreeing to give me a second roll and butter instead of no substitute offered for most of the meals. Flight crew had zero control over the passengers, allowing adults to congregate by exit doors and talk loudly during sleeping hours. Children were allowed to be completely ignored as they played outside of their seats and screeched for the ENTIRE 16 hr return flight. Forcing passengers to try and shush the children. Passengers then got up and got their bags the second the flight touched down, ignoring all safety and exit protocols. I will NEVER fly another Ethiopian Airlines flight as long as I live.

It was hot inside as the air conditioner was not working and the crew members were not courteous

the seat you book will always be taken by someone else..…

Nothing The flight delayed for more than 3 hours as usual

In the future, it is preferable to provide free snacks

I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.

Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better

The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.

No TVs are working, in my local busses also not work sometimes. Is the both are same,,

The timing for this flight is really odd.. at 4.45AM If it was 1AM or 8AM it would be great. I guess its probably for European connecting flights with Emirates? Anyway, for a budget airline, the business class product in FlyDubai is quite decent. You even get Champagne, although 4AM is an off time to have it. The Throne seat for me while is great for privacy, sleeping isn't great for the foot extension. This flight is great for me due to its direct nature but if Emirates did it, I would choose that.

The quality is worse and worse , this business ticket pricing is overpriced !!!!

The Plane was very small.. domestic route will perfect not international

If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.

Consider serving food to all passengers regardless of food reservation status during booking.

This was a smartwings operated flight. Flydubai is no longer value for money. Their prices are as high as emirates whereas delays, services and overall quality is as low as any other low cost carrier.

The only highlight on this flight was the taste of the food, which was surprisingly good. Everything else was below average, and the cabin crew service especially stood out for being slow and inattentive. We were surrounded by toddlers/babies and it made our 4 hour flight feel like 10 hours. Granted, that's not the airline's fault, but it added to the overall subpar experience.

Second-row economy doesn't have leg space if you are 6 feet

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