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very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful

Boarding was through bus even though aerobridges were empty. Major mess

Never can get flight and nof light for three days .finally travel by bus. Very bad experience.

Poor hygiene in the lavatories. Limited control of passengers who often were up standing around my seat talking loudly with their friends.

Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.

Too many changes in departure time (4-5 times before the actual departure time was determined) with no reasons provided.

Mumbai to New York was not comfortable as I was given different sits in hat what I paid for

It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.

The plane interior was incredibly outdated. Nothing worked. My tray table was taped together (yes, TAPED!). None of the TV monitors worked. There were no buttons to turn on the overhead lights or call for a flight attendant. There was no indication of where we were or how long it would be till we got to our destination. This was a 15 hour flight btw. I was seated near the bathrooms and after a few hours on the flight, it smelled strongly of urine. It was sickening. There was only a USB charging outlet and you had to use your phone to watch movies through their WiFi. Somehow the outdated charger made it take so long to charge my devices. I paid for my seats and they definitely did a bait and switch on me. The seats I paid for were NOT the seats that I got. I will NEVER use this airline again and I highly recommend that others don't.

The trip with Air India was better than expected starting with the check-in and the Lounge. The flight was comfortable for a 1 hour flight.