Book Hertz car rentals in Richmond

Reviews for Hertz in Richmond

Recent reviews

Traveler rating

Wonderful

11

Very good

6

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

14

Find reviews that mention:

friendly staffrented a car

car was cleanwrong location

car availablelocation was closed

pick up the carpick up and drop

8.0

Signage in airport for pickup poorReviewed Oct 13 2024

review from

8.0

Difficult locating pick up area.Reviewed Sep 20 2024

review from

2.0

HERTZ IS THE ONLY CAR RENTAL PLACE AT THE AIRPORT THAT HAS A MILE LONG LINE. I HAD TO WAIT AN HOUR IN AN EXTREMELY HOT AND HUMID PARKING LOT FOR A CAR....EVEN THOUGH I HAD A RESERVATION. I WAITED ALL THAT TIME TO BE HANDED A CAR THAT DIDN'T FUNCTION PROPERLY (A TESLA THAT CUT OFF/SHUT DOWN SEVERAL TIMES WHILE DRIVING) AND WASN'T FULLY CHARGED WHEN I GOT THERE. THEY DON'T SEEM TO BE IN ANY RUSH AT ALL NOR DO THEY SEEM TO CARE/TAKE THEIR JOB SERIOUSLY. THE RETURN WAS QUICK AND EASY...BUT I KNEW THAT WAS TOO GOOD TO BE TRUE. I WAS CHARGED FOR TWO EXTRA DAYS BECAUSE THEY DIDN'T GET AROUND TO CHECKING IN THE CAR UNTIL THEY FELT LIKE IT. IT WAS SUCH A HASSLE DEALING WITH HERTZ TO GET THE MONEY BACK. WHEW CHIL THE GHETTO!!! NEVVVVEEEERRRRRRRRRRR AGAIN!!!Reviewed Aug 1 2024

review from

6.0

The usb port was not functioning so I couldn’t connect my phone to the screen to see navigation. I had to balance the phone on the dash or hold it the entire time which made for a very stressful driving experience. Also unclear instructions in the parking garage led me to choose an electric vehicle initially which I then had to return. Disappointed.Reviewed Apr 27 2024

review from

2.0

There’s was no Hertz at drop off. So, I had to go somewhere else and was still charged extra! Do not recommendReviewed Apr 14 2024

review from

2.0

Nothing. I will probably not use them in the future.Reviewed Nov 7 2022

review from

2.0

My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!Reviewed Nov 5 2022

review from

4.0

The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.Reviewed Dec 30 2021

review from

8.0

All fine except no window washer fluid available, and we were driving on rainy day and could not clean off splashed muddy waterReviewed Dec 13 2021

review from

10.0

Easy pick-up and able to select the car I wanted. Not many full size cars to choose from and no window wash in the carReviewed Dec 6 2021

review from

2.0

Pros:I didn’t get a car you guys need to take prepaid cards not everyone has a traditional bankCons:Using prepaid cardsReviewed May 10 2021

review from

6.0

Pros:The ease and comfort.Cons:The price after I upgraded the vehicle for only $200 more took my rental original rental price of $550 to it ending up being $1125. I even asked the clerk at Richmond Hertz why was my rate so high and he said that it's not my final price and it should be adjusted when I get to my final destination. When I did get to my final destination, they didn't explain anything at all and just charged me the full price. I'm highly disappointed in what has occurred with Hertz and will NEVER ever rent from them ever again, or even recommend them.Reviewed May 9 2021

review from

More

• What is the most popular rental car from Hertz in Richmond?

  Luxury (Infiniti QX80 or similar) is the most frequently booked rental car type from Hertz in Richmond.

• How many car rental locations does Hertz have in Richmond?

  Hertz has 4 rental locations in Richmond. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes