Book Alamo car rentals in Richmond

Reviews for Alamo in Richmond

Recent reviews

Traveler rating

Wonderful

3

Very good

2

Good

2

Okay

1

Fair

1

Mediocre

0

Poor

13

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get the carpick up and drop

car availablegreat experience

car was cleangreat price

staff was friendlygreat service

2.0

I reserves a select luxury vehicle for a prom event and I didn’t get that vehicle or any luxury vehicle! Extremely upsetReviewed May 13 2024

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10.0

The staff at Alamo were very friendly and helpful! They showed me multiple options for my rental vehicle. The return process was also super-easy.Reviewed Nov 30 2023

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6.0

The driver's seat (cloth) stunk, and made my clothes stink. This should have been caught before renting out.Reviewed Nov 7 2023

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2.0

Pros:Nothing, we got in at midnight and just wanted to go to our hotel but all the staff at the airport had already left and locked us in the parking garage. We were left stranded in a town we didn't know well and had to scramble for a late-night uber (of which there were almost none).Cons:Someone could've been there to let us out so we could go safely to our hotelReviewed May 26 2021

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2.0

Pros:Nothing.Cons:Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.Reviewed Apr 9 2021

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10.0

Pros:Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.Cons:All good collaboration during this difficult time was super.Reviewed Jan 27 2021

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4.0

Cons:I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacationReviewed Jan 3 2021

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8.8

Cons:Middle console had quite a bit of crumbsReviewed Oct 15 2020

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2.0

Pros:NothingCons:They did not have a car for us, so anything could have been better.Reviewed Sep 8 2020

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2.0

Pros:Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoidCons:For Alamo to stick with their operating hours so we can plan aheadReviewed Aug 27 2020

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7.2

Cons:Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.Reviewed Jul 27 2020

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8.0

Pros:Everything from pick up to drop off went smoothlyCons:The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.Reviewed Jul 20 2020

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• What is the most popular rental car from Alamo in Richmond?

  Luxury (Infiniti QX80 or similar) is the most frequently booked rental car type from Alamo in Richmond.

• How many car rental locations does Alamo have in Richmond?

  Alamo has 1 rental location in Richmond. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes