Book Thrifty car rentals in Fresno

Reviews for Thrifty in Fresno

Recent reviews

Traveler rating

Wonderful

6

Very good

1

Good

1

Okay

1

Fair

1

Mediocre

0

Poor

7

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2.0

They would not rent us our car- we had to start a completely new reservationReviewed Nov 10 2024

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2.0

When we arrived, they had our reservation but no car! The person at the counter was of no help and said that he could neither give us another car nor cancel the reservation. I was told that perhaps they would have a car in 40-50 minutes. He finally called me 2 hours later. In the meantime, I called Kayak, cancelled the reservation, and walked two counters down where Enterprise rented a car for LESS than what the original reservation would have been at Thrift. Thrifty has lost a customer for life. How do you reserve a car and then not have a car? Unbelievable!Reviewed Jul 7 2024

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4.0

Pros:Staff was great, drop off easyCons:If the car didn’t smell like CigarettesReviewed Feb 13 2021

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2.0

Cons:Staff not friendly at all definitely needs better customer service attitude.Reviewed Aug 31 2020

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8.0

Pros:The reservation process was easy. The SUV was clean, and pick up was fast and easy. The employees at the counter inside the airport were friendly and expedient. I did have to walk back inside the airport to the desk to return it, but other than that, the return process was smooth, quick, and friendly.Cons:The reservation and service was great, though the price was a bit steep. It was a last-minute reservation; however, so that is just how it is. I didn't like some of the features of the SUV. The high beams flickered on and off at will while we were navigating curvy mountain roads in the dark. I did NOT enjoy this. The suspension wasn't as smooth, nor the handling as tight as the Jeep Cherokee we rented the following weekend from a different company.Reviewed Aug 4 2020

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10.0

Cons:Quick with excellent customer service.Reviewed Mar 13 2020

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5.6

Pros:The car was washed and clean.Cons:Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.Reviewed Feb 17 2020

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10.0

Cons:Thanks for a great service.Reviewed Dec 31 2019

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9.6

Pros:Easy pick up and drop off.Reviewed Dec 16 2019

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10.0

Cons:Better phone to music connectionsReviewed Dec 2 2019

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More

• What is the most popular rental car from Thrifty in Fresno?

  Intermediate (Toyota Camry or similar) is the most frequently booked rental car type from Thrifty in Fresno.

• How many car rental locations does Thrifty have in Fresno?

  Thrifty has 2 rental locations in Fresno. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Airterminal airport (FAT)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Airterminal airport (FAT)?

  Yes