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Low season | February |
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High season | March |
Good but entertainment system was not easy and very buggy
Good but entertainment system was not easy and very buggy
A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.
The agent, who took my mother to her gate, kept talking with one of her male coworkers and treating my mother like a sack of potatoes. She was ignoring my questions because she was too busy flirting with her male colleague. This was a very unprofessional behavior. We also had to wait for close to half an hour for an agent to arrive.
I was extremely stressed out with the delay of our flight, not because of the delay per se, but we weren’t getting any responses from the staff/crew as to what was going to happen with our connecting flights. I think if they were better informed, and in turn we were informed, we would be more at ease. Also, at the Newark security area, the scan machine detected something “foreign” in my crotch and behind area, I cannot believe that in 2024, these machines cannot differentiate between a sanitary pad and a dangerous object. The security officer who conducted the body search was really sweet and apologetic, and asked me if I would like to move to a private area and conducted the search thoroughly without making me uncomfortable, but it is clear that these machines need an upgrade for such issues.
Leg room was ok 1 flight attendant threw headphones at us. Very rude Overbooked flight thank goodness I got a seat Bathrooms smelled and urine all over the floor
Solid old-school airline, comfortable, efficient and pleasant. It's the small things like nice blankets, good legroom and complementary mixed drinks, even in economy class. Can recommend!
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
The plane boarded 5 hours late. This made for a very long travel experience - 3.5 hours for getting to/taking the connecting flight (Air Dolomiti), 5.5 hours layover in Munich, 11.5 hour flight to Houston, 1 hour ride home. After landing at BUSH airport we spent 30 minutes on the tarmac waiting for United staff to prepare the jetway. Flight attendant admonished my wife for briefly opening the window shade midflight to take a look outside.
The airplane, although a very new model, does not offer a standard outlet plug, so when my computer battery died after 2 hours, that was it. It seems bizarre that they would offer only USB outlets.
Great, wonderful crew, comfortable flight. I had an excellent experience!