My flight from Krakow was delayed over 2hrs. Since i had connecting flight i was worrying that I will not be able to catch flight from Frankfurt to New York. NO information NO help, no one was able to help and let us know if passengers will be able to catch the next flight. Had to run through entire airport and (2) passports control hoping that maybe still be able to board the plane. When i got to the gate i was informed that plane was waiting for passengers that came from delayed planes. Flight departure an hr late. So i run throu airport almost having a heart attach just to fin out that they knew and they were waiting for us. I was just 5 minutes later after "official" boarding ended and they were still letting passengers in, and flight departure an hr. later.
Easy 1 hour flight and right over the Alps, pretty cool!!
I recently had a very disappointing experience with Lufthansa during my round-trip flight, and I feel compelled to share my concerns. Here are the main issues I encountered: 1. **Global Entry Issue**: I added my Global Entry number during check-in, but it did not appear on my boarding pass. This same issue occurred on both my outbound flight to Munich and my return flight to Boston. Despite calling customer service twice for assistance, they were unwilling to help over the phone, which was incredibly frustrating and stressful. 2. **Delays**: Both flights experienced delays, further complicating my travel plans. Punctuality seems to be a significant area of concern for Lufthansa. 3. **Food Quality**: The meals provided were unhealthy, felt cheap, and lacked flavor. Given the airline’s reputation, I expected much better, especially on long-haul flights where meal quality can greatly enhance the travel experience. 4. **Beverage Service**: The beverage cups were disappointingly small and often not filled to capacity, leaving me feeling unsatisfied, particularly on lengthy flights where staying hydrated is essential. I chose Lufthansa based on positive reviews from good friends, but my experience has left me very dissatisfied. I will not be recommending this airline to anyone in the future. Overall, my direct flight experience was far from satisfactory, and I hope they address these issues to improve the experience for future passengers.
With the boarding process, shuttle to the plane, and boarding there we ran about 30 minutes late. It was okay for comfort for a short flight.
I was extremely stressed out with the delay of our flight, not because of the delay per se, but we weren’t getting any responses from the staff/crew as to what was going to happen with our connecting flights. I think if they were better informed, and in turn we were informed, we would be more at ease. Also, at the Newark security area, the scan machine detected something “foreign” in my crotch and behind area, I cannot believe that in 2024, these machines cannot differentiate between a sanitary pad and a dangerous object. The security officer who conducted the body search was really sweet and apologetic, and asked me if I would like to move to a private area and conducted the search thoroughly without making me uncomfortable, but it is clear that these machines need an upgrade for such issues.
Be on time. Constant delays, missed connections. No excuses. Weather was not an issue
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
Delay before takeoff, ran out of protein options for the meal served, waited on the tarmac upon landing for and hour, waited in corridor for people mover for 45 minutes and still waited at baggage claim for over 30 minutes. This was after Lufthansa cancelled our flight to Frankfurt. Will definitely be my last option when booking overseas flights.
No one came to pick my mom up with the wheelchair
One shocking event is worth noting. I told a crew member that someone in the row ahead of us is listening to their iPad without earbuds. She looked and me and said "yes, so?" I asked if that's now allowed in Lufthansa flights and she said that it is. If this is true, I don't know how Lufthansa plans to control the coming cacophony of people listening to different things at the same time and driving the volume ever higher to drown our their neighbor's personal device.
App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats
3 hr delay. No water given while on the plane for 3hrs.
Cabin crew were not nice. The plane was an hour late arriving.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
I gave a very poor review for th flight over (Pitt to London) due to terrible seat comfort. Different plane on the way back and it was much better. The flight was delayed over an hour taking off but only landed about 15 minutes late.
The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.
The flight attendant kept bypassing our row when serving drinks and food. And the. He spilled water on me. And spilled a chicken tikka masala on the aisle floor right by my feet.
Flight crowded - no leg room. Made me put tote bag under seat in front of me so no room for feet. Attendant helped me and put it up. Crew fine. Also British Airways changed our flights without notifying us resulting in a lot of confusion getting through Heathrow - our boarding passes wouldn't scan and we had no idea why. Ended up missing our flight and having to reschedule hours later after a flight from San Francisco. I have the app from BA and never received any notification. Very confusing and staff at Heathrow had no idea what problem was and only one person could resolve and huge line as several canceled flights. What a pain!
Plane delayed several times due to mechanical issues. Plane not very clean and crew not very friendly.
It didn't happen at all. They sold out my seat taking their own decision that I'll not get to boarding on time, but I was!
