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Louisville car rentals

Driver's age: 26-65

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Cheap car rentals in Louisville

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Economy car
Economy
M
Compact car
Compact
M
Intermediate car
Intermediate
M
Standard car
Standard
M
Full-size car
Full-size
M
Luxury car
Luxury
M
Minivan car
Minivan
M
Passenger van car
Passenger van
M
Commercial car
Commercial
M
Pickup truck car
Pickup truck
M

KAYAK’s top tips for renting a car in Louisville

  • Ready to rent a car on your road trip to Louisville? Instead of using public transport, rent a car for an ultimate sense of freedom while exploring this city. There is no better way to see all that Louisville has to offer than by roaming around its charming streets. From the Highlands to the Ohio River to Cherokee Park, the city has plenty of sights to discover by car.
  • If you are flying into Louisville, it’s good to know that there are two airports: Louisville International and Bowman Fields. When you land at Louisville International Airport you will find the car hire counters on-site at the airport’s main Terminal. Once you get into arrivals, the car hire counters are located on the lower level near baggage claim.
  • Drivers new to the state of Kentucky will have to navigate various interstates, county roads, and city streets, along with rural and secondary roads. Louisville has many bicycle lanes to cater for its large bicycling community, so look out for cyclists in the city. During winter, be prepared for heavy snowfall and decrease your speed when driving in tough conditions.
  • Driving on Louisville’s crowded interstates during rush hour, particularly around Spaghetti Junction where three major interstates meet and merge, means you will encounter heavy traffic at some point. You should avoid driving in the morning, from 7:00 am to 9:00 am and during the afternoon between 4:00 pm and 6:00 pm. On Thursdays you can expect delays during the evening commute on Thursdays, while on Friday mornings the rush hour is much lighter.
  • Book your rental car in Louisville at least 1 day before your trip in order to get a below-average price

Louisville car rental experiences: the best tips from KAYAK users

Insights shared by verified travelers who rented a car in Louisville 
KeithJun 2023
Small airport, very friendly people. Airport is 15 to 20 minutes away from most destinations
Verified travelerJul 2023
No U turns allowed In Louisville. Lots of construction like everywhere else.
Verified travelerMay 2023
If there are more than 5 people in line, get in the line early because it’ll take a while.

FAQs about renting a car in Louisville

  • What type of car is recommended for driving in Louisville?

    If you plan on driving around the center of Louisville, then a compact or economy car is ideal for short drives and makes parking stress-free. As Louisville features plenty of highways, a sedan or SUV is more comfortable for long trips with a bigger group.

  • What’s the speed limit in Louisville?

    The speed limit in Louisville’s city center is 25 mph, in residential and business districts the limit is 35 mph unless otherwise stated. On Kentucky's two-lane parkways and highways, the speed limit is 55 mph. The speed limit for driving on multi-lane and interstate highways outside metropolitan areas is 65 mph. For drivers on rural freeways and interstates, the limit is 70 mph.

  • Where are the best places to park in Louisville?

    Parking in Louisville is simple and depends on whether you are planning long or short-term parking. Metered parking is ideal for short stays and charge $2.00 per hour from 7:00 am to 6:00 pm, Monday to Saturday. After 6:00 pm and all day on Sundays there is free parking, plus free parking on national holidays. For longer stays, you should park in garages or surface lots, like 6th & Main Garage, which is central for all the tourist spots.

  • What is the best rental car company in Louisville?

    Based on ratings and reviews from real users on KAYAK, the best car rental company in Louisville is Hertz (6.0, 79 reviews).

  • How much is gas price in Louisville?

    The average gas price in Louisville is 13.06 ﷼ per gallon over the past 30 days. Filling up a gas tank costs between 157 ﷼ and 209 ﷼, depending on the car size.

  • What is the most popular rental car in Louisville?

    Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type in Louisville.

  • How can I find car rentals near me in Louisville?

    Take a look at our extensive car rental location map to find the best rental cars near you.

  • How much does an Intermediate car rental cost in Louisville?

    An Intermediate car rental in Louisville costs 173 ﷼ per day, on average.

Louisville car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Budget

Cleanliness

6.4

Comfort

6.7

Pick-up/Drop-off

5.8

Value for money

6.3

5 locations in Louisville

Show locations

Locations in Louisville

146 East Broadway

+1 502 561 0674

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday10:00 - 14:00

2520 Plantside Drive

+1 502 499 2520

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00

4330 Crittenden Drive

+1 502 366 8555 ext. 204

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00

600 Terminal Drive

+1 502 366 3360

Monday00:00 - 01:0008:00 - 18:00
Tuesday00:00 - 01:0008:00 - 18:00
Wednesday08:00 - 18:0000:00 - 01:00
Thursday00:00 - 01:0008:00 - 18:00
Friday00:00 - 01:0008:00 - 18:00
Saturday09:00 - 15:00
Sunday08:00 - 18:00

9040 Taylorsville Road

+1 502 491 9153

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday12:00 - 17:00

Filters

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Reviews

6.0 Okay

Anonymous, Jul 2024

Intermediate SUV

KAYAK
I was so thankful to book a low cost, last minute rental. However, I was redirected from the budget line to the Avis line, there was one employee which took 45 minutes to get to the one employee there. That’s unfortunate but understandable. Regrettably, I was then redirected to the “fastbreak” location downstairs which had an additional 45 MINUTE wait. Signage next to the sign mentioning going to Avis would be helpful to avoid much of this situation in the future.

10.0 Wonderful

Anonymous, May 2024

Economy

KAYAK
Every thing was perfect! Excellent service .

2.0 Poor

Anonymous, Mar 2024

Intermediate SUV

KAYAK
This was the SDF airport Budget rental counter. They told me I was unable to rent without a credit card on hand. Fair, I didn't know that was necessary. They then directed me 10 miles away to a Budget location they said could take my debit card. When I arrived, the second location was filthy, stinky and creepy. The clerk there told me they couldn't take debit card either, and the airport clerk probably told me that just to get rid of me. Because there were no accommodations or ways for someone without a credit card on hand to even consider renting a car, we had to call me elderly mother to drive 5 hours to pick us up so we could drive another five hours back to Pittsburgh. Miserable experience, I will never even try to rent from Budget again, and I will likely never rent a car again at all.

2.0 Poor

Anonymous, Mar 2024

Minivan

KAYAK
Guy was rude and cancle my reservation Than i get from enterprise my rental car.

2.0 Poor

Jason, Feb 2024

Minivan

KAYAK
Pickup time was Sunday at 12 noon. Arrived 12:02. Guy said we closed at 12 and wouldn’t give me rental. Customer service sent me to another location guaranteeing vehicle. Drove to this location to find no rental to meet 7 passengers. Drive to inconvenient third Budget location and had to pay more. Needless to say, extremely late to destination because lazy worker at first location would not give me the keys. He was very rude as well. Pathetic customer service. I will never rent from Budget/Avis again.

10.0 Wonderful

Anonymous, Jan 2024

Compact

KAYAK
Glad i found kayak......I'm going to need you again very soon

1 out of 25

Enterprise Rent-A-Car

Cleanliness

7.9

Comfort

7.7

Pick-up/Drop-off

7.4

Value for money

7.3

15 locations in Louisville

Show locations

Locations in Louisville

10109 Dixie Hwy

+1 502 937 0485

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00

10500 Westport Rd Ste 102

+1 502 412 5111

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

10700 Plantside Dr

+1 502 240 5594

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00

110 Ten Pin Ln

+1 502 896 9988

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00

1360 Bardstown Rd

+1 502 459 3115

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

1850 S Hurstbourne Pkwy

+1 502 493 9988

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00

3201 Dixie Hwy

+1 502 778 0096

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

3924 Westport Rd

+1 502 894 0032

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

4149 Bardstown Rd

+1 502 458 5522

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

4307 Preston Highway

+1 502 363 4422

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

433 S 8th St

+1 502 589 2211

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

4505 Poplar Level Road

+1 502 966 8455

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00

4911 Dixie Highway

+1 502 448 2211

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

600 Terminal Dr Ste 18

+1 833 635 0430

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

7519 Preston Hwy

+1 502 968 0894

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday00:00 - 01:00

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Reviews

10.0 Wonderful

Anonymous, Jul 2024

Economy

KAYAK
My experience was excellent! Customer service was point on from the desk to the garage where I picked up the car.

2.0 Poor

Anonymous, Jun 2021

KAYAK

Cons:

We didn’t get the price quoted by kayak

10.0 Wonderful

Anonymous, Apr 2021

KAYAK

Pros:

everything easy upgrade, weekly rate, personnel at this location

Cons:

nothing

10.0 Wonderful

Tanya, Mar 2021

KAYAK

Cons:

Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was great

2.0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

Nothing. The customer service was horrible they called me to confirm I showed up to pick up the rental they didn’t have it then they said they were going to bring me a car within the hour didn’t happen. Then they called me six hours later

Cons:

Been more professional ahead better customer service

8.0 Very good

Mel, Dec 2020

KAYAK

Pros:

Picking up at the airport was really difficult of you are not familiar with the process. I called for instructions on where to go and got nowhere with the call center. The call was then dropped. The local folks on the other hand were great - friendly, professional and helpful.

1 out of 10

Alamo

Cleanliness

7.8

Comfort

7.8

Pick-up/Drop-off

7.7

Value for money

7.1

One location in Louisville

Show locations

Locations in Louisville

600 Terminal Dr Ste 8

+1 844 887 8408

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

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Reviews

10.0 Wonderful

Heidi, Jun 2024

Full-size

KAYAK
Great pick up and drop off. The price seemed a little high.

10.0 Wonderful

Anonymous, Apr 2024

Pickup truck

KAYAK
Tall Paul was very friendly and helpful along with every person that helped me. Definitely a unique experience in this world today!

10.0 Wonderful

Anonymous, Nov 2023

Intermediate SUV

KAYAK
Christine was great

8.0 Very good

Darnell, Jan 2021

KAYAK

Pros:

Staff great easy drop of ff

Cons:

Lower prices of one way drop off

8.0 Very good

Darnell, Jan 2021

KAYAK

Pros:

Staff was great

Cons:

Lower prices for one way drop off

2.0 Poor

Jeff, Dec 2020

KAYAK

Pros:

Nothing. They will let you book a car without having any cars!

Cons:

Actually had cars available.

1 out of 8

Hertz

Best rated

Cleanliness

6.5

Comfort

6.4

Pick-up/Drop-off

5.9

Value for money

6.2

6 locations in Louisville

Show locations

Locations in Louisville

1215 S Hurstbourne Pky

+1 502 326 1351

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00

2700 Gast Blvd

Opening times not available

4165 Bardstown Road

+1 502 491 3725

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00

423 W. Chestnut St

+1 502 537 6178

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

4826 Preston Highway

+1 502 961 7163

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

600 Terminal Drive Ste 11

+1 502 361 0183

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Filters

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Reviews

2.0 Poor

Anonymous, Oct 2024

Pickup truck

KAYAK
I got a cancellation notice the day before. I called them to see if I could get a different truck, and the call center rep said it was confirmed to pick up and not canceled. When I showed up, they said it was in fact canceled and I couldn’t get the truck. Nearly derailed vacation plans.

2.0 Poor

Anonymous, Sep 2024

Supplier choice

KAYAK
Customer service needs improvement. Car still dirty from last renter.

2.0 Poor

Keith, Jul 2024

Intermediate

KAYAK
I showed up and they told me they didn’t have a car for me and would need to be placed on a waitlist with no guarantee of a car, even though I had a confirmation # from them. They were quite rude about it as well. They had cars on the lot but were only available as upgrades and cost more money. There were numerous others in the same boat. They blamed it on crowdstrike which I understand but the customer service was very poor.

4.0 Mediocre

Jonathan, Jul 2024

Intermediate

KAYAK
No communication. Reserved an EV, but no warning that it would not be available.

2.0 Poor

Anonymous, Jul 2024

Intermediate

KAYAK
Took $50 from me for canceling reservation

2.0 Poor

Anonymous, Apr 2024

Supplier choice

KAYAK
they could of had a car there to rent = they had NO cars AND you had to show up or they charge you with a no show fee - never try to rent from hertz again

1 out of 16

Dollar

Cleanliness

6.5

Comfort

6.4

Pick-up/Drop-off

5.0

Value for money

5.8

2 locations in Louisville

Show locations

Locations in Louisville

1215 S Hurstbourne Pky

+1 502 326 1351

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00

600 Terminal Drive

+1 502 375 0681

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Filters

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Reviews

2.0 Poor

Phillip, Oct 2024

Standard

KAYAK
Car not available even though it said it was on the app

2.0 Poor

Vanessa, Sep 2024

Full-size SUV

KAYAK
Need refund

10.0 Wonderful

Anonymous, Jun 2024

Compact SUV

KAYAK
Although we've had mediocre experience with Dollar Rent-A-Car before, this one I definitely rate excellent. Pick-up was seamless, and drop-off even faster. Employees were courteous. Car was clean. Thankful they've upped their game!

2.0 Poor

Adam A., May 2024

Premium SUV

KAYAK
Horrible.customer service person was extremely unprofessional, rude, incompetent and no one held my car reservation so there were no cars.

4.0 Mediocre

Anonymous, Apr 2024

Compact SUV

KAYAK
I was very disappointed that I had to wait for a car when I had booked it 2 months in advance. There should be no need to wait for a car….they told me that it was busy because it was spring break. You shouldn’t rent out more cars than you can supply.

4.0 Mediocre

Anonymous, Nov 2023

Intermediate SUV

KAYAK
Dollar does not maintain their cars.

1 out of 12

National

8.1

Cleanliness

6.8

Comfort

8.8

Pick-up/Drop-off

8.2

Value for money

7.7

One location in Louisville

Show locations

Locations in Louisville

600 Terminal Dr Ste 8

+1 844 887 8409

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Filters

Reviews

9.2 Wonderful

Jack, Jul 2020

KAYAK

Pros:

Very clean, drove off in less than 2 minutes!!!!!

6.0 Okay

Scott, Feb 2020

KAYAK

Pros:

Too expensive for a 2 hour travel rental

Cons:

Be more competitive pricing

10.0 Wonderful

Anonymous, Oct 2022

KAYAK
All perfect National have excellent customer service all ways

10.0 Wonderful

Anonymous, Mar 2022

KAYAK
It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.

2.0 Poor

Anonymous, Nov 2021

KAYAK
At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.

1 out of 2

Payless

Cleanliness

6.3

Comfort

6.7

Pick-up/Drop-off

6.5

Value for money

6.0

One location in Louisville

Locations in Louisville

600 Terminal Drive

+1 502 380 2266

Monday00:00 - 01:0008:00 - 18:00
Tuesday00:00 - 01:0008:00 - 18:00
Wednesday08:00 - 18:0000:00 - 01:00
Thursday00:00 - 01:0008:00 - 18:00
Friday00:00 - 01:0008:00 - 18:00
Saturday09:00 - 15:00
Sunday08:00 - 18:00

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Reviews

4.0 Mediocre

Anonymous, Oct 2023

Intermediate SUV

KAYAK
No drop off time flexibility drop off time had to be the same as pickup time or they would charge us another full day!

2.0 Poor

Anonymous, Oct 2023

Intermediate

KAYAK
Waited 90 min in line to pick up a car, even though I prepaid. Oil maintenance light came on 400 miles into my trip. I called Payless and I was told to get car serviced and save my receipts. Not and ideal situation during a vacation. We will see if I actually get reimbursed….

2.0 Poor

Charles, Mar 2021

KAYAK

Cons:

Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak

2.0 Poor

Joseph, Sep 2023

Intermediate SUV

KAYAK
I had to go with a different rental company cause you guys didn't have what I needed

2.0 Poor

Anonymous, Jul 2023

Intermediate SUV

KAYAK
The rep at the desk was rude and couldn't be bothered, instead of telling me credit card only she smuggly turned a sign around towards me and asked if I could borrow a credit card from someone. That is absolutely horrible customer service and kayak shouldn't do business with them

10.0 Wonderful

Anonymous, Jun 2023

Full-size

KAYAK
Fast and easy! Very clean car & nice employees.

Thrifty

Cleanliness

7.7

Comfort

7.2

Pick-up/Drop-off

5.7

Value for money

6.4

3 locations in Louisville

Locations in Louisville

1215 S Hurstbourne Pky

+1 502 326 1351

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00

3700 Crittenden Dr

+1 502 367 6461

Opening times not available

600 Terminal Dr

+1 502 375 0681

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Filters

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Reviews

7.2 Good

Anonymous, Nov 2020

KAYAK

Pros:

Agent at desk was friendly

Cons:

I was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.

6.4 Okay

Anonymous, Sep 2020

KAYAK

Pros:

Never like the "up sale" stuff.

Cons:

The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.

7.2 Good

Anonymous, Aug 2020

KAYAK

Pros:

The price and the vehicle was great.

Cons:

At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.

9.6 Wonderful

Janet, Jun 2020

KAYAK

Pros:

Staff pretty straight forward, not super friendly but nice enough.

Cons:

Drop off was a bit confusing. No attendant, no instructions.

2.0 Poor

Anonymous, May 2020

KAYAK

Pros:

Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz again

Cons:

Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing

10.0 Wonderful

Anonymous, Feb 2020

KAYAK

Pros:

Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.

Avis

Cleanliness

5.8

Comfort

6.0

Pick-up/Drop-off

6.1

Value for money

6.0

4 locations in Louisville

Locations in Louisville

2520 Plantside Drive

+1 502 499 9925

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00

4330 Crittenden Drive

+1 502 380 1515

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00

600 Terminal Drive

+1 502 364 1901

Monday00:00 - 01:0008:00 - 18:00
Tuesday00:00 - 01:0008:00 - 18:00
Wednesday00:00 - 01:0008:00 - 18:00
Thursday00:00 - 01:0008:00 - 18:00
Friday00:00 - 01:0008:00 - 18:00
Saturday09:00 - 15:00
Sunday08:00 - 18:00

9040 Taylorsville Road

+1 502 499 9716

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 15:00
Sunday12:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Sep 2024

Standard

KAYAK
No car was available. The desk person said she would have called to tell me, but, according to her, I didn’t enter a phone number on my reservation. She then read my phone number to me off of her piece of paper and didn’t even bother to apologize for the over sight.

2.0 Poor

Anonymous, Jun 2024

Luxury SUV

KAYAK
Went to rental office and no SUVs were available. We had already waited an hour in line and had to leave the office. Went to the airport and had to pay full price for an suv rental. The car had not been cleaned. It drove well. Staff was nice at the airport Avis facility.

10.0 Wonderful

Anonymous, May 2024

Full-size

KAYAK
It was great, staff was very helpful, polite and explained details to us.

2.0 Poor

Camille, Apr 2024

Intermediate SUV

KAYAK
Car had a screw in the tire and could not call directly to any Avis stores to find a replacement. Came in to the Franklin Tn location ant Embassey Suites and was told there was a car coming in and after two days finally left with no car replacement! Customer service was terrible. The maintenance light came on had to find a Avis rental to bring it in. All the cars were filthy dirty. Many smelled like cigarettes. Will not use Avis again.

2.0 Poor

Anonymous, Apr 2024

Intermediate

KAYAK
Terrible vehicle. The exact opposite of the 'economy' class that we reserved. Got 26mpg. We are used to 54mpg. Rolling catastrophe. Dirty inside and out. Smelled bad. Worse design. Should be junked.

6.0 Okay

Anonymous, Jul 2023

Full-size SUV

KAYAK
I reserved with payment well ahead of time. ( 2 months)Got a mini van instead of the SUV that I reserved. No advance notice that a change would be made. This is my third time renting here in a just over a years time. The first was stellar. The second was good and this was so so. I wouldn’t have minded the van if it had been comfortable, but for the whole day trip to and from Florida it was a huge disappointment. Go back to Honda pilot. Those were the best . And if there is going to be a change, let the customer know in advance. As the lot was full of mini vans, I suspect this was the plan ahead of time. Must have got a deal on Plymouth voyagers.

U-Save

4.7

Mediocre

One location in Louisville

Locations in Louisville

4443 Dixie Highway

+1 502 363 4646

Opening times not available

Filters

No reviews available

Easirent

4.6

Mediocre

One location in Louisville

Locations in Louisville

Standiford Field

Opening times not available

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No reviews available

Sunnycars

No score available yet

One location in Louisville

Locations in Louisville

600 Terminal Drive Ste 8

Opening times not available

Filters

No reviews available

367 travelers who rented a car in Louisville gave the car agency they used an average rating of 4.9

Car rental locations in or near Louisville

Good to know

Most popular car type

Intermediate

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Louisville car rental information

Pick-up locationLouisville
Car types
Rental locations41
Airport locations11