Book Thrifty car rentals in Norfolk

Reviews for Thrifty in Norfolk

Recent reviews

Traveler rating

Wonderful

4

Very good

1

Good

1

Okay

2

Fair

0

Mediocre

0

Poor

5

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car was cleancredit card

get the carcustomer service

friendly staffgreat price

4.4

Pros:The staff was ok at pick up & drop off.Cons:1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.Reviewed Oct 22 2020

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6.8

Pros:Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.Cons:The van had tire pressure light onReviewed Aug 25 2020

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2.0

Cons:When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!Reviewed Aug 25 2020

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2.0

Cons:I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rentalReviewed Aug 23 2020

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7.6

Pros:The staff was helpful at pick up.Cons:The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.Reviewed Jul 28 2020

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2.0

Pros:NothingCons:Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the dayReviewed Jul 27 2020

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10.0

Cons:Nothing really.Reviewed Jul 12 2020

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8.0

Pros:Overall experience was professional and quick.Reviewed Jul 8 2020

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2.0

Pros:Nothing. They overbooked and left me stranded and did nothing to offer to help.Cons:They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.Reviewed Mar 30 2020

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2.0

Cons:We had to cancel our trip well in advance, but got no response, let alone refund or credit for a future rental from Thrifty. I both called and emailed to no avail.Reviewed Mar 20 2020

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10.0

Cons:Let me know up front ahead of time that I have to have a extra $200 on my card for a security deposit.Reviewed Feb 17 2020

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4.0

Pros:Returning itCons:I ordered a compact car from Thrifty but ended up with a minivan from Dollar????Reviewed Dec 28 2019

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More

• What is the most popular rental car from Thrifty in Norfolk?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Thrifty in Norfolk.

• How many car rental locations does Thrifty have in Norfolk?

  Thrifty has 1 rental location in Norfolk. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  Yes