Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
BAD!!! due to delay I missed my connection in MEX, had to pay for hotel and new flight for next morning increasing my spent for $1,000 usd
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
The luggage is still in transit and the ground staff at Heathrow airport very rude and uncooperative. If I was you, I would fire them straight away. Bunch of incompetent folks.
The plane itself is old and way overcrowded. The crew do a great job of trying to mitigate. It is just uncomfortable for over 8 hours, bearable, but barely. Boarding, and the baggage game, is ludicrous. Why charge extra to check bags when there is not enough room for everyone to "carry-on" and checking is needed? I do not think these issues would be different with other airlines, I believe it is the attitude that squeezes every penny out of each traveler.
Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority
App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
The whole experience was great. The only improvement would be the entertainment selection
