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Good flight, awful, vindictive, vile customer services in T5 Heathrow.

Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.

The seats were uncomfy and the food tasteless, crew clueless

One if not the best Airline I have traveled so far. My only complaint is that flights where delayed.

App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats

Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.

The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge

First flight was 2 1/2 hours late. Had to wait in line on the tarmac for 45 minutes to finally board. Missed connection. Had to wait in line another 2 1/2 hours to get booked on another connection the next day. Another hour wait to get a hotel room for the night. 1 1/4 hour wait in 55 degree temperature for hour bus ride to hotel. Hotel ran out of food. Miserable performance by BA. This is being written while waiting for bus back to Heathrow.

After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem

The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.